Salesforce Technology Business Analyst

Overview

Req ID: 88228
Department: Tech Pacific
Division: Technology
Location: Bengaluru
About Us

At ANZ, we're applying new ways technology and data can be harnessed as we work towards a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

As a Business Analyst in Tech Pacific Domain, this role is responsible for the technical analysis of requirements, designs, solution quality to support engineering activities.

Role Purpose:
To use analytical and communication skills to elicit, understand, validate and document requirements for business issues, functions and processes from high-level business needs through to detailed solution requirements.
The role plays a key role in supporting the delivery of solutions through the SDLC and in Agile delivery methodologies.
The Business Analyst may work independently or in a scrum environment on small/ low complexity changes; with guidance as part of BA team on low-medium complexity components of larger initiatives.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Bengaluru
Work Hours: General Shifts (Hybrid\Blended)

What will your day look like?

Analysis:
Elicitation – define and refine requirements
Analysis and Problem Solving
Process Mapping – current & target state
Identify dependencies/risks and issues
Use of Stories/Acceptance Criteria
Building Domain/Application Knowledge

Deliver:
Self-Managing – deliver to outcomes as agreed
Good communication & documentation
Responds to and invites feedback
Facilitation Skills – team based
Learning ANZ release processes/ADF
Learning Agile Ways of Working

Connect:
Support team/colleagues
Develop relationships
Attends and learns in Guilds/CoPs

Lead:
Provide and receive feedback
Share knowledge
Support colleagues wellbeing
What will you bring?

Must have 8+ years of relevant experience banking domain.
Experience in Salesforce, preferably one or more salesforce certificates.
Establish and drive business and technical requirements gathering
Work closely with developers and testers, project managers and business to define the technical requirements
Create documentation i.e. use cases, prototypes, technical specifications
Facilitate workshops with stakeholders and internally
Enjoy working in a cross-functional team, taking on a variety of analyst roles, and have the ability to flex between business and technical
Analyse business and stakeholder requirements to define detailed functional and non-functional solution requirements at the required level of detail and rigor sufficient to support development or make a solution decision.
So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number [[88228]].

Job Posting End Date

04/03/2025 , 11.59pm, (Melbourne Australia)