Noida, Uttar Pradesh, India
Information Technology
IQVIA
Overview
Join global organization with 82000+ employees around the world, as a Salesforce Health Cloud Solution Architect based in IQVIA Bangalore .You will be part of IQVIA’s world class technology team and will be involved in design, development, enhanced software programs or cloud applications or proprietary products.
The successful candidate will be experienced in leading and developing a support team within a managed services environment, particularly for Salesforce-based CRM Solutions.
Key Responsibilities
Collaborate with internal and external stakeholders
Propose creativity and innovative technical solutions to customer problems
- Resource Management: hiring, managing, coaching, mentoring, train/developing training plans, setting goals/objectives, encouraging collaboration for team on technical platforms, features and functions, and IQVIA product related industry business processes, individual performance, technical and skills development
- Recommend, prioritize, and enforce compliance with SOPs, SLAs, systems, or tools needed for the team’s job function, using templates and technology to improve efficiency
- Function as SME for team on salesforce.com administration and configuration, integration capabilities across product suites, real-world salesforce automation, base salesforce functionality, and industry business processes
- Lead on support and service issues, strategy, and approach
- Remain aware of new product developments providing input and tactical direction to the business on customer service and support challenges
- Ensure high quality, up-to-date documentation exists for all service arrangements
Collaborate with internal and external stakeholders
Propose creativity and innovative technical solutions to customer problems
- Ability to articulate scalable CRM solutions to both business and technical stakeholders, including customer IQVIA development and product management teams
- Define, organize, prioritize, and document new or changing customer CRM requirements, working with the customer’s business stakeholders
- Work with team to gain agreement with the customer’s business stakeholders on prioritization of changes and proposed timing of change order request
- Proficiency in SFDC implementation and functionalities like cycle plan, call management, Sample management, Accounts management, Multichannel activities, Product management, Territory management, CLM management, Co-Browse and Approved Email etc.
- Experience in developing Apex Classes, Apex Triggers, Batch Apex and Process Builder
- Experience in large data migrations using SF Data Loader and Export/Import salesforce utilities.
Candidate Profile
- Bachelor’s degree in computer science or equivalent degree required
- Master’s degree or equivalent preferred
- At least 8 years of CRM experience preferably with SFDC-based CRM solutions, minimum 5 years working in Salesforce.com ecosystem
- Strong knowledge of Life Science (Pharma) – Sales Business and Sales Operations Processes, Validation Processes
- Previous experience leading and developing a support team in a managed service environment
- Strong teamwork skills with the ability to work in a cross-functional, global team
- Experience driving change initiatives in a service environment
IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com
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