Salesforce Health Cloud IS Architect

Join Amgen’s Mission of Serving Patients

At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.

Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.

Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.

Salesforce Health Cloud IS Architect

What You Will Do

Let’s do this. Let’s change the world. In this vital role you will responsible for developing and maintaining the overall IT architecture of the organization. This role involves defining the architecture vision, creating roadmaps, and ensuring that IT strategies align with business goals. You will be working closely with collaborators to understand requirements, develop architectural blueprints, and ensure that solutions are scalable, secure, and aligned with enterprise standards. Architects will be involved in defining the enterprise architecture strategy, guiding technology decisions, and ensuring that all IT projects adhere to established architectural principles.

Roles & Responsibilities:

• Develop and maintain the enterprise architecture vision and strategy, ensuring alignment with business objectives
• Create and maintain architectural roadmaps that guide the evolution of IT systems and capabilities
• Establish and enforce architectural standards, policies, and governance frameworks
• Evaluate emerging technologies and assess their potential impact on the enterprise/domain/solution architecture
• Identify and mitigate architectural risks, ensuring that IT systems are scalable, secure, and resilient
• Maintain comprehensive documentation of the architecture, including principles, standards, and models
• Drive continuous improvement in the architecture by finding opportunities for innovation and efficiency
• Work with collaborators to gather and analyze requirements, ensuring that solutions meet both business and technical needs
• Evaluate and recommend technologies and tools that best fit the solution requirements
• Ensure seamless integration between systems and platforms, both within the organization and with external partners
• Design systems that can scale to meet growing business needs and performance demands
• Develop and maintain logical, physical, and conceptual data models to support business needs
• Establish and enforce data standards, governance policies, and best practices
• Design and manage metadata structures to enhance information retrieval and usability
• Contribute to a program vision while advising and articulating program/project strategies on enabling technologies
• Provide guidance on application and integration development best practices, Enterprise Architecture standards, functional and technical solution architecture & design, environment management, testing, and Platform education
• Drive the creation of application and technical design standards which leverage best practices and effectively integrate Salesforce into Amgen’s infrastructure
• Troubleshoot key product team implementation issues and demonstrate ability to drive to successful resolution. Lead the evaluation of business and technical requirements from a senior level
• Review releases and roadmaps from Salesforce and evaluate the impacts to current applications, orgs, and solutions.
• Identification and pro-active management of risk areas and commitment to seeing an issue through to complete resolution
• Negotiate solutions to complex problems with both the product teams and third-party service providers
• Build relationships and work with product teams; contribute to broader goals and growth beyond the scope of a single or your current project
  
  

What We Expect Of You

We are all different, yet we all use our unique contributions to serve patients.

Basic Qualifications:

• Master’s degree with 8 - 10 years of experience in Computer Science, IT or related field OR
• Bachelor’s degree with 10 - 14 years of experience in Computer Science, IT or related field OR
• Diploma with 14 - 18 years of experience in Computer Science, IT or related field
• Experience with SFDC Service Cloud/ Health Cloud in a call center environment
• Strong architectural design and modeling skills
• Extensive knowledge of enterprise architecture frameworks and methodologies
• Experience with system integration, IT infrastructure
• Experience directing solution design, business processes redesign and aligning business requirements to technical solutions in a regulated environment
• Experience working in agile methodology, including Product Teams and Product Development models
• Extensive hands-on technical and solution implementation experience with the Salesforce Lightning Platform, Sales Cloud and Service Cloud, demonstrating positions of increasing responsibility and management/mentoring of more junior technical resources
• Demonstrable experience and ability to develop custom configured, Visualforce and Lightning applications on the platform.
• Demonstrable knowledge of the capabilities and features of Service Cloud and Sales Cloud.
• Demonstrable ability to analyze, design, and optimize business processes via technology and integration, including leadership in guiding customers and colleagues in rationalizing and deploying emerging technology for business use cases
• A thorough understanding of web services, data modeling, and enterprise application integration concepts, including experience with enterprise integration tools (ESBs and/or ETL tools), and common integration design patterns with enterprise systems (e.g. CMS, ERP, HRIS, DWH/DM)
• Demonstrably excellent, context-specific and adaptive communication and presentation skills across a variety of audiences and situations; established habit of proactive thinking and behavior and the desire and ability to self-start/learn and apply new technologies
  
  

Preferred Qualifications:

• Strong solution design and problem-solving skills
• Solid understanding of technology, function, or platform
• Experience in developing differentiated and deliverable solutions
• Ability to analyze client requirements and translate them into solutions
  
  

Professional Certifications

• Salesforce Admin
• Advanced Admin
• Platform Builder
• Salesforce Application Architect (Mandatory)
  
  

Soft Skills:

• Excellent critical-thinking and problem-solving skills
• Good communication and collaboration skills
• Demonstrated awareness of how to function in a team setting
• Demonstrated awareness of presentation skills
  
  

What You Can Expect Of Us

As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.

In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.

Apply now

for a career that defies imagination

Objects in your future are closer than they appear. Join us.

careers.amgen.com

As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.

Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.