Salesforce CPQ Business Analyst

Job Title: Salesforce CPQ Business Analyst

Job Summary: We are seeking a skilled Salesforce CPQ (Configure, Price, Quote) Business Analyst to join our team. The ideal candidate will possess a deep understanding of CPQ processes and functionality, combined with strong business acumen. This role will be responsible for analyzing business requirements, designing solutions, and collaborating with stakeholders to optimize CPQ implementation and configuration within Salesforce.

Key Responsibilities:

Requirement Gathering: Collaborate with stakeholders to gather, analyze, and document business requirements related to CPQ processes, pricing, product configurations, and quoting workflows. Solution Design: Translate business requirements into functional specifications, design CPQ solutions, and configure Salesforce CPQ to meet business needs, ensuring alignment with best practices and industry standards. Process Optimization: Evaluate existing CPQ processes and identify opportunities for optimization, efficiency gains, and automation, leveraging Salesforce CPQ capabilities and features. Configuration and Customization: Configure and customize Salesforce CPQ, including price rules, discount schedules, product bundling, quote templates, and approval workflows, to support complex pricing and quoting requirements. Integration: Collaborate with integration teams to design and implement integrations between Salesforce CPQ and other enterprise systems, such as CRM, ERP, and billing systems, to ensure data consistency and seamless end-to-end processes. User Training and Support: Provide training and support to end-users on Salesforce CPQ functionality, processes, and best practices, ensuring adoption and proficiency across the organization. Testing and Quality Assurance: Develop test plans, execute test cases, and perform quality assurance activities to validate CPQ configurations, ensuring accuracy, reliability, and compliance with business requirements. Documentation and Knowledge Management: Create and maintain documentation, user guides, and training materials for Salesforce CPQ configurations, processes, and workflows, and contribute to knowledge sharing within the team. Change Management: Manage change requests, assess impacts, and coordinate with stakeholders to prioritize and implement changes to Salesforce CPQ configurations, ensuring minimal disruption to business operations. Continuous Improvement: Stay abreast of Salesforce CPQ releases, updates, and industry trends, and proactively identify opportunities for enhancements and improvements to CPQ processes and systems.

Qualifications:

• Bachelor's degree in business administration, information technology, or a related field.
• Proven experience as a business analyst, consultant, or administrator with a focus on Salesforce CPQ.
• In-depth knowledge of Salesforce platform capabilities, particularly Salesforce CPQ, including product configuration, pricing, quoting, and contract management.
• Strong analytical and problem-solving skills, with the ability to translate business requirements into technical solutions.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively with stakeholders at all levels.
• Salesforce certifications, such as Salesforce Certified CPQ Specialist or Salesforce Certified Administrator, are highly desirable.
• Experience with agile methodologies and project management practices.
• Familiarity with sales, pricing, and quoting processes in industries such as manufacturing, technology, or telecommunications is a plus.

Preferred Skills:

• Knowledge of Salesforce integration tools and techniques, such as Salesforce Connect, MuleSoft, or API integrations.
• Familiarity with advanced Salesforce CPQ features, such as product rules, price rules, and constraint-based configurators.
• Ability to develop and maintain reports and dashboards in Salesforce for CPQ analytics and insights.
• Experience with data migration and data management in Salesforce CPQ implementations.
• Strong project management skills, including the ability to manage multiple priorities and deliverables simultaneously.