Project Technical Lead

Family Description

Customer Services (CS) covers customer service in different areas such as technical support, account support, operations, maintenance, network design / deployment / integration / transformation, and education. Generates revenue and the increase of customer satisfaction through planning, designing, deploying, integrating, optimising, operating, and maintaining phases.

Subfamily Description

End-to-End family (E2E) comprises the support of customers across different Business Units/Business Groups as needed, in line with contractual service agreements and internal Nokia stakeholders in pre- and post-sales activities with technical and non-technical topics. Ensures readiness of service delivery and covers the provision of recommendations to product houses on design for serviceability aspects. Contains escalation of key issues to appropriate functions.

Deploy, configure, and support a large-scale production DWDM & OTN optical network that spans ULH terrestrial, regional metros, interconnecting data centres and Point of Presence (POP) sites across India.
Create and maintain Engineering Design Packages for metro, regional and long-haul DWDM rings/systems.
Provide technical expertise to field installation team
Powering and testing the shelves, validating the design
Perform Optical Network turn up and testing
Perform network maintenance, repair and upgrade tasks as needed.
Ability to independently troubleshoot network build issues
Perform maintenance work on the systems, and knowing how to troubleshoot systems in order to isolate and replace component failures.
Take responsibility for definition and execution of demos, proof of concept, type approvals tests, field trials, and in general any New Product Introduction (NPI) activity with our customer for any new product or solution
Be accountable from definition to validation / acceptance by the customer - working with mature elements of our portfolio
Create, reviews and approves Methods of Procedures prior to implementation
Train Customer Delivery members on new products/features

Demonstrate hands-on experience deploying optical networks.
In-depth technical expertise in optical transport networks including Packet transport (PTN), Control Plane- GMPLS (ASON, Layer 0, Layer1), DWDM, SDH, MPLS-TP, Ethernet, Layer 2.
Familiarity with DWDM, RAMAN, EDFA, WSS, Control Plane, Flexgrid, and CDC architecture
Proficient in integration, testing, provisioning, commissioning & maintenance of fiber optics transmission products & applications.
Demonstrates significant and specialized knowledge of fiber optic principles and DWDM transmission.
Extensive skills on Different Tools For Troubleshooting such as Power Meters, Optical Time Domain Reflectometer (OTDR) & CD / PMD analyzer, BERT to test fiber and verify specifications and throughput.
Create system support documentation including instructional procedures, provisioning guidelines, test plans, problem documentation and functional process flows
Monitor network characteristics, maintain logs, and follow procedures to effectively respond to out-of-tolerance conditions or outages
Contribute to the design, provisioning, and operations of the edge and backbone transport with emphasis on networking best practices
Project managing hardware deployments, migrations, upgrades and all major activation work
Designing, commissioning and maintaining of DWDM networks (Nokia portfolio):
1830PSS-4/16/32
1830PSS-36/64/8x/24x
1830PSS-8/16II
GMPLS L0 and L1, MRN

Impact

Impact is short-term and usually departmental/project in scope. Accountable for quality, accuracy and efficiency of own and/or team achievements. Actions and errors can have program, project, functional impact.

Scope & Contribution

Individual Contributor: Performs and/or coordinates day-to-day activities to meet departmental/project objectives. Carries out root/cause analysis in more complex problems. Can develop and implement recommendations. Managerial/Supervisory: Direct supervisory responsibilities for people. Typically first level (and lowest level) of solid line management. Carries out variety of complex activities according to plan within broader area of responsibility, analyses problems. Decision-making typically according to established solutions.

Innovation

Accepts responsibility for and demonstrates support for delegated decisions. Requires minimum supervision. Uses non standard approaches to resolving issues. Suggests improvements and seeks opportunities for innovation. Demonstrates initiative & adaptability to changing business environments. Is willing to take on new roles or jobs appropriate to skill set in different environments and/or locations.

Communication

Works to influence others to accept job function’s view/practices and agree/accept new concepts, practices, and approaches. Requires ability to communicate with functional leadership regarding team & technical matters. May conduct briefings with senior leaders within the job function. May at times be required to negotiate regarding operational issues.Has cross-cultural knowledge and global mindset

Knowledge & Experience

Management experience / Achieved advanced skills and knowledge within a specific professional discipline involving the integration of theory and principles with organisational practices and precedents. Typically requires 4-6 years relevant experience and/or a graduate equivalent (or higher) degree.

Come create the technology that helps the world act together

Nokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world.
We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks and fearless to bring our authentic selves to work

What we offer

Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer

Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
Workplace Pride Global Benchmark