Product Fix Associate (Business Analyst)

Overview

Req ID: 89224
Department: Forensics
Division: Australia Commercial
Location: Bengaluru
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

The Product Forensics & Fix team provides forensics analysis and remediation solutions to effectively address, mitigate and control issues that impact commercial customers operating commercial lending products. This role forms part of a team responsible for delivering important product fix initiatives to the Lend & Grow product portfolio.

As a Product Fix Associate, the role involves ensuring that identified product issues are fixed in a timely manner, making sure we keep our promises to customers while taking a customer and banker-centric approach to designing solutions, managing change and delivering outcomes. This includes tackling complex technology and business challenges and implementing product updates that may involve changes to technology, processes or documentation across various business units.

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Please note that while this advertisement is for a single role, there are multiple vacancies available for this position.
Role Location: Bengaluru
Role Type: Permanent

What will your day look like?

As a Product Fix Associate, you will:
Fix product issues and improve the system to prevent future problems occurring

Elicit, analyze and manage requirements throughout the project lifecycle, ensuring alignment with business needs while balancing stakeholder expectations, technical constraints and regulatory considerations, using predictive or agile methodologies as appropriate

Implement necessary changes across the product suite

Manage and prioritize the Product Fix Backlog

Assist in breaking down Epics, Themes, and Features into detailed user stories deliverable in a single sprint

Engage customers and value chain stakeholders to ensure the team is building the right product and course corrects if needed

Use metrics to collect feedback and monitor product progress

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

4+ years of Business Analysis skills, translating business requirements into solutions by understanding needs, feasibility and impact.

Change management expertise to plan and execute change initiatives through strategic collaboration.

Strong critical thinking to analyze information and assess challenges or opportunities.

Effective problem-solving skills to identify issues, recognize patterns, and implement solutions.

Strong skills in collecting, analyzing, and interpreting data to drive informed business decisions.

Competence in identifying, assessing and mitigating risks and issues as they arise.

Good to have - knowledge, skills and experiences

Experience in planning and prioritisation across people, process, and technology, including managing dependencies

Expertise in providing counsel and thought leadership through clear advice and recommendations.

Strong skills in relationship management and influencing to build and maintain beneficial partnerships.

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

To ensure you have all the necessary details about the role and are well-prepared for the interview, please download the Job Description before submitting your application.

So why join us?

ANZ is a place where big things happen as we work together to provide banking and financial services across more than 30 markets. With more than 7,500 people, our Bengaluru team is the bank's largest technology, data and operations centre outside Australia. In operation for over 33 years, the centre is critical in delivering the bank's strategy and making an impact for our millions of customers around the world. Our Bengaluru team not only drives the transformation initiatives of the bank, it also drives a culture that makes ANZ a great place to be. We're proud that people feel they can be themselves at ANZ and 90 percent of our people feel they belong.

We know our people need different things to be great in their role, so we offer a range of flexible working options, including hybrid work (where the role allows it). Our people also enjoy a range of benefits including access to health and wellbeing services.

We want to continue building a diverse workplace and welcome applications from everyone. Please talk to us about any adjustments you may require to our recruitment process or the role itself. If you are a candidate with a disability or access requirements, let us know how we can provide you with additional support.

/. You can apply for this role by visiting ANZ Careers and searching for reference number 89224.

Job Posting End Date

14/03/2025 , 11.59pm, (Melbourne Australia)