Chennai, Tamil Nadu, India
Information Technology
Full-Time
Phonon Communications Pvt Ltd
Overview
Senior (8+ years)About the Role:.
We are seeking a highly skilled Senior Software Engineer with deep expertise in Java development and telecom-related technologies to design, build, and optimize our CPaaS & CCaaS platforms.
This role requires hands-on experience in cloud-native development, telecom protocols (SIP, WebRTC, IMS), and scalable architectures.
You will work closely with cross-functional teams to drive innovation in cloud communications, enhancing real-time voice, video, and messaging services.
Key Responsibilities
We are seeking a highly skilled Senior Software Engineer with deep expertise in Java development and telecom-related technologies to design, build, and optimize our CPaaS & CCaaS platforms.
This role requires hands-on experience in cloud-native development, telecom protocols (SIP, WebRTC, IMS), and scalable architectures.
You will work closely with cross-functional teams to drive innovation in cloud communications, enhancing real-time voice, video, and messaging services.
Key Responsibilities
- Design, develop, and maintain scalable CPaaS and CCaaS solutions using Java, Spring Boot, and microservices architecture.
- Implement real-time communication services including SIP, WebRTC, and VoIP solutions.
- Work with cloud platforms (AWS, Azure, or GCP) to deploy highly available, resilient telecom applications.
- Optimize APIs and SDKs for real-time messaging, voice, and video communications.
- Ensure platform scalability and reliability, handling high concurrency and low-latency requirements.
- Collaborate with DevOps teams for CI/CD, containerization (Docker, Kubernetes), and monitoring solutions.
- Integrate with third-party communication APIs, including Twilio, Vonage, AWS Chime, or Genesys.
- Implement security best practices for authentication (OAuth, JWT), encryption, and data privacy.
- Troubleshoot complex telecom and networking issues, ensuring high availability and QoS (Quality of Service).
- Lead architectural discussions and mentor junior engineers.
- 8+ years of experience in software development with Java (11+), Spring Boot, and microservices.
- Strong expertise in telecom protocols such as SIP, RTP, WebRTC, IMS, or SS7.
- Experience in developing cloud-native applications on AWS, GCP, or Azure.
- Hands-on experience with Kubernetes, Docker, and CI/CD pipelines.
- Deep understanding of RESTful APIs, WebSockets, and gRPC.
- Knowledge of contact center technologies (Genesys, Avaya, NICE CXone, Twilio Flex, Five9, etc.
- Experience with messaging and event-driven architecture (Kafka, RabbitMQ, or MQTT).
- Strong grasp of networking, VoIP, and media streaming protocols.
- Ability to lead projects and drive complex technical discussions.
- Experience with AI-driven contact centers (chatbots, speech recognition, NLP).
- Knowledge of 5G, LTE, IMS, or telecom network infrastructure.
- Exposure to serverless computing (AWS Lambda, Azure Functions).
- Hands-on experience with observability tools (Prometheus, Grafana, OpenTelemetry).
- Competitive salary and benefits.
- Opportunity to work on cutting-edge cloud communication technologies.
- Remote work flexibility.
- Professional development and leadership opportunities
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