Overview
This role has been designed as ‘Hybrid’ with an expectation that you will work on average 2-3 days per week from an HPE office.
Who We Are:
Hewlett Packard Enterprise is the global edge-to-cloud company advancing the way people live and work. We help companies connect, protect, analyze, and act on their data and applications wherever they live, from edge to cloud, so they can turn insights into outcomes at the speed required to thrive in today’s complex world. Our culture thrives on finding new and better ways to accelerate what’s next. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good. If you are looking to stretch and grow your career our culture will embrace you. Open up opportunities with HPE.
Job Description:
Aruba is an HPE Company, and a leading provider of next-generation network access solutions for the mobile enterprise. Helping some of the largest companies in the world modernize their networks to meet the demands of a digital future, Aruba is redefining the “Intelligent Edge” – and creating new customer experiences across intelligent spaces and digital workspaces. Join us redefine what’s next for you.
Who we are looking for:
We are looking a Senior Technical Support Engineer who will be responsible for helping customers diagnose and resolve complex technical issues. You will work closely with our Engineering team.
Your ability to successfully troubleshoot complex networking issues is the key skill necessary for this position.
What you will do:
- Work with the customer to troubleshoot complex hardware and software issues and replicate customer environments and network problems as needed to provide resolution.
- Document issues and work with engineering if needed to provide fixes.
- Provide technical expertise and guidance during testing and deployment of Silver Peak systems;
- Manage critical customer issues and facilitate communication between customers, sales and engineering;
- Serve as the customer advocate for timely resolution of issues and for problem reproduction and escalation
- Participate in new product development, customer training, and other support related activities
- Help define and develop support processes and tools as appropriate
What you are great at:
- Strong experience in routing protocols such as OSPF and BGP.
- Strong knowledge of networking, understanding of packet flow and TCP session establishment
- Experience in configuring and troubleshooting VRRP and VRF deployments.
- Experience in troubleshooting bandwidth, latency and loss network performance issues
- Basic understand of Linux (Redhat / CentOS)
- Experience reading and understanding packet captures with tools like tcpdump and/or Wireshark;
- Basic understanding of WAN technologies, policy-based routing, spanning-tree, VLANs, L2 Switching technologies, IPSEC and Firewalls
- Knowledge of LAN, WAN Technologies and SAN/NAS; experience with SaaS, IaaS (AWS, vCHS, Azure), virtualization and hypervisors including VMware vSphere, MS HyperV, or Citrix Xen
What you need to bring:
Your Education & Experience:
- BS or MS degree in Computer Science or Electrical Engineering
- 5 years’ work experience
- 3+ year experience supporting enterprise customers with complex data center environments, preferably with a network technology company
Additional Skills:
What We Can Offer You:
Health & Wellbeing
We strive to provide our team members and their loved ones with a comprehensive suite of benefits that supports their physical, financial and emotional wellbeing.
Personal & Professional Development
We also invest in your career because the better you are, the better we all are. We have specific programs catered to helping you reach any career goals you have — whether you want to become a knowledge expert in your field or apply your skills to another division.
Diversity, Inclusion & Belonging
We are unconditionally inclusive in the way we work and celebrate individual uniqueness. We know diverse backgrounds are valued and succeed here. We have the flexibility to manage our work and personal needs. We make bold moves, together, and are a force for good.
Let's Stay Connected:
Follow @HPECareers on Instagram to see the latest on people, culture and tech at HPE.
Job:
EngineeringJob Level:
TCP_03
HPE is an Equal Employment Opportunity/ Veterans/Disabled/LGBT and Affirmative Action employer. We are committed to diversity and building a team that represents a variety of backgrounds, perspectives, and skills. We do not discriminate and all decisions we make are made on the basis of qualifications, merit, and business need. Our goal is to be one global diverse team that is representative of our customers, in an inclusive environment where we can continue to innovate and grow together. Please click here: Equal Employment Opportunity.
Hewlett Packard Enterprise is EEO F/M/Protected Veteran/ Individual with Disabilities.
HPE will comply with all applicable laws related to employer use of arrest and conviction records, including laws requiring employers to consider for employment qualified applicants with criminal histories.
- 4 - 7 Yrs
- Pune
- Hyderabad, Telangana, India
- Hyderabad, Telangana, India
- Hyderabad, Telangana, India
- Hyderabad, Telangana, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India
- Bangalore, Karnataka, India