Network Engineer

NoC Engineer L1 Support

Overall 2- 3 years of relevant experience in IT / Telecom Domain

Key Responsibilities:

• 
  Ready to work in 24*7 Work environment, manage NoC operations and incidents.

• Perform first level troubleshooting using tools and utilities to resolve network related issues

• Monitor network performance and validate alerts using monitoring tools;

• Contact and follow up Power companies for energy outages.

• Create, assign, and update the incident using ticketing tools

• Co-ordinate with Network Engineers, escalate L2 teams for incident resolutions

• Follow-up with support teams on open incidents

• Severity 1 to 4 Incident triage, support, management, restoration, recommendations

• Triage technical and non-technical escalations.

• Follow Standards, Policies, and Processes (SoPs and MoPs) for the NOC operations.

• Responsible for the process to effectively monitor all services that ensures compliance with Tier model and SLAs.

• Ensured efficient resolution of incidents through people, process and technology.

• Provide timely, accurate, and effective communication on service impacting events. Work with vendors on issue resolution and communications.

• Demonstrated ability to work with operational concerns and teams.

• Ability to communicate effectively, both written and verbal.

• Ability to work independently or in a team and meet deadlines.

• Manage effective co-ordination with Onshore teams

Qualification

• 
  Bachelor’s degree in computer science, Electronics and Telecommunication engineering, or a similar field.

• Extensive experience working as an NOC engineer.

• Experience deploying, managing, and troubleshooting network infrastructures.

• Excellent troubleshooting skills.

• Ready to work shifts and flexible hours.

• Good written and verbal communication skills.

• Manage effective co-ordination with Onshore teams