Network Engineer

Key Responsibilities:

• A day in the life of an Infoscion
• As part of the Infosys delivery team your primary role would be to ensure effective Design Development Validation and Support activities to assure that
• our clients are satisfied with the high levels of service in the technology domain
• Resolving incident problem on network technology mainly Routing Switching Wireless SDWAN SD LAN DC Network
• Ensuring the resolution within the SLA
• Resolving P1 MIM on fast track
• Work with networking OEM for resolution and permanent Fix
• Work on capacity management and Change management as per best practice
• Knowledge of basic troubleshooting skills in network
• Working closely with inter domain team to resolve tickets and meet the SLA
• Manage escalations be a trusted advisor for the customer and work closely with customers in resolving customer query and action
• Running the service operations in close cooperation with other IT process owners and service owners
• Prepare reports as per business requirements
• Ensure the tickets are close with in SLA and bring efficiency in addressing

Technical Requirements:

• Deep understanding of network protocols SDWAN SDLAN TCP IP MPLS BGP OSPF WLC WAP VLANs Spanning Tree Protocol
• Experience working on Data center architecture ACI Spine leaf flat v s hierarchical
• SDWAN Viptela Silver peak Versa Aryaka
• Monitoring and Ticketing tools SolarWinds Cisco Prime Cisco DNAC BMC Jira Service Now
• Understanding of network Load balancers F5 NetScaler VMware AVI etc
• Working knowledge on DNS DHCP IPAM Cloud Proxy
• Monitor network performance metrics like bandwidth utilization latency and packet loss to identify potential issues and proactively address them

Additional Responsibilities:

• Customer focus Problem solving Decision quality Business acumen dealing with ambiguity
• Peer relationship team building effective communicator Integrity collaborate
• Excellent interpersonal and communications skills
• Able to construct effective communications in writing
• Industry leading OEM vendor certification at professional expert level
• Effective customer facing skills

Preferred Skills: