Hyderabad, Telangana, India
Social Good & Community Development
Full-Time
Innovatia
Overview
Innovatia Technical Services Inc. (ITSI) is an industry-leading technology outsourcing support provider with expertise in the telecommunications industry. Operating for over 20 years, we specialize in workflow and knowledge processes, as well as technical support, helpdesk and multilingual support services. With over 300 professional experts across the globe, we service some of the worlds’ most successful Fortune 500 and Fortune 1000 companies.
Responsibilities
Innovatia is an equal opportunity employer.
Responsibilities
- The job responsibilities include the skills to execute IT projects.
- Implement Networking Project Solutions in client environments and the networking portion of larger cross-functional projects.
- Be remote support for internal and externally contracted field technicians installing equipment in client environments.
- Perform remote pre-configuration of firewall and security appliances, switches, and wireless access points for deployment by field technicians in client environments.
- Execute technical components of projects according to the established deadlines, deliverables, and costs.
- Create and update documentation for solutions implemented.
- Work closely within, and understand, the scope of client projects as defined by the project manager.
- Follow up with issues that may arise during project implementations.
- Communicate with all stakeholders (Internal/Client/Vendors) about project progress/changes/status.
- Perform project handoffs to the support team, ensuring client success in this transition.
- Perform existing and prospective client network discovery assessments.
- Follow and establish best practices and SOPs for implementation and configuration of company products and solutions.
- Contribute to ongoing process improvements and best practices documentation.
- Complete daily time entry and submit timesheets within the established deadlines.
- Strong network engineering background working with on-premises, cloud, and hybrid environments.
- Exceptional customer service, communication, and organizational skills.
- Minimum of 2 years’ experience with SMB and mid-market network engineering project implementations, preferably in a healthcare setting.
- Strong written and verbal communication
- Customer-first approach
- Proven ability to work with diverse stakeholders and cross-functional teams, manage competing agendas and priorities, and translate complex information across internal and external audiences.
- Communication within the professional services team and other departments as needed.
- Fortinet Cybersecurity Technical Certification (NSE4-6)
- Microsoft Azure Administrator Associate (AZ-104)
- Microsoft Certified: Azure Network Engineer Associate (AZ-700)
- Microsoft 365 Identity and Services (MS-100)
- Cisco Certified Network Associate (CCNA)
- Cisco Certified Network Professional (CCNP)
- AWS Certified Advanced Networking - Specialty - (ANS - C01)
- Forti Switch Specialist - (FSSP)
- Fortinet Cybersecurity Advanced Certification (NSE 7)
- Fortinet Cybersecurity Expert Certification (NSE 8)
- SonicWall Network Security Professional (SNSP)
- Cisco Meraki Solutions Specialist - (CMSS)
- AWS Certified Solutions Architect - Associate - (SAA-c03)
- Microsoft 365 Mobility and Security - (MS - 101)
- Cisco Catalyst switches
- The full suite of Cisco Meraki MX series security appliances, MS series switches, and CW and MR series wireless access points
- Ubiquiti UniFi switches and wireless access points
- Networking in datacenter and datacenter colocation environments
- Complex networking and network segmentation in hospital and ambulatory surgery center environments
- SD WAN and multi-location organizations
- Software Defined Networking
- VPN Setup - SSL and Site to Site
- Single and Multiple Server Deployment network configuration and troubleshooting
- Mailflow Diagnostics
- Knowledge of public DNS record types
- Microsoft networking including server-based DNS and DHCP functionality
- Network Diagram
- Comprehensive Health Insurance policy
- Employee Wellness Program with focus on mental health
- Robust reward and recognition programs
- Company incentive programs offered.
- Attractive leave policy: Holiday Leave, Maternity Leave, Paternity Leave, Birthday leave, Bereavement Leave and Paid Leave for personal time off
- Ample growth and learning opportunities.
- Remote work opportunities
- Focus on work/life balance.
- Immigration Program supporting immigration to Canada for eligible employees.
Innovatia is an equal opportunity employer.
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