Mumbai, Maharashtra, India
Information Technology
Full-Time
Optum
Overview
Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by diversity and inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health equity on a global scale. Join us to start Caring. Connecting. Growing together.
Primary Responsibilities
Primary Responsibilities
- Technical Leadership & Architecture
- Provide deep technical guidance on Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO), and Marketo, ensuring seamless integration with backend systems
- Architect and implement real-time, event-driven customer journeys using AJO, leveraging Adobe Experience Data Model (XDM), Experience Event Processing, and Edge Network
- Design and develop personalized, omnichannel customer engagement workflows using AJO’s decisioning engine, rule-based triggers, and AI-driven recommendations
- Drive integration between Adobe Experience Platform, Marketo, and microservices built on Spring Boot
- Ensure high availability and performance of cloud-based solutions (AWS, Azure, or GCP) through scalable architectures, serverless computing, Kubernetes, and cloud-native best practices
- Engineering Execution & Delivery
- Oversee the end-to-end development, deployment, and optimization of marketing automation, content management, and customer engagement solutions
- Lead implementation of Adobe Experience Platform’s data ingestion, identity resolution, and real-time data streaming capabilities
- Work closely with Marketo automation workflows, ensuring efficient lead scoring, segmentation, and personalized campaign execution
- Implement best practices for CI/CD pipelines, DevOps, observability, and infrastructure automation
- Optimize APIs and microservices performance, ensuring seamless data exchange between AEP, AJO, Marketo, and backend services
- People & Stakeholder Management
- Lead, mentor, and grow a team of software engineers, fostering a culture of technical excellence and continuous learning
- Collaborate with marketing, data engineering, and product teams to deliver solutions that drive customer engagement and retention
- Communicate technical strategies and updates effectively to senior leadership and non-technical stakeholders
- Comply with the terms and conditions of the employment contract, company policies and procedures, and any and all directives (such as, but not limited to, transfer and/or re-assignment to different work locations, change in teams and/or work shifts, policies in regards to flexibility of work benefits and/or work environment, alternative work arrangements, and other decisions that may arise due to the changing business environment). The Company may adopt, vary or rescind these policies and directives in its absolute discretion and without any limitation (implied or otherwise) on its ability to do so
- Undergraduate degree or equivalent experience
- 10+ years of experience in software engineering, with 3+ years in a managerial role
- Hands-on experience with Spring Boot for building scalable, cloud-native microservices
- Experience with CI/CD pipelines, GitOps, observability (Datadog, Splunk, or New Relic), and automation tools
- Solid understanding of AJO components such as decisioning, journey orchestration, real-time event ingestion, and personalized content delivery
- Solid background in identity resolution, customer segmentation, and personalized marketing workflows
- Deep expertise in Marketo, including their APIs, data models, and automation capabilities
- Deep expertise in Adobe Experience Platform (AEP), Adobe Journey Optimizer (AJO),including their APIs, data models, and automation capabilities
- Expertise in event-driven architectures, real-time data processing (Kafka, Pub/Sub), and API management
- Proficiency in cloud platforms (AWS, Azure, or GCP), including serverless computing, Kubernetes, and security best practices
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