Manager, Data Analyst (User Insights)

Job Description

R2

Manager, Data Analyst (User insights)

The Opportunity

• Based in Hyderabad, join a global healthcare biopharma company and be part of a 130- year legacy of success backed by ethical integrity, forward momentum, and an inspiring mission to achieve new milestones in global healthcare.
• Be part of an organisation driven by digital technology and data-backed approaches that support a diversified portfolio of prescription medicines, vaccines, and animal health products.
• Drive innovation and execution excellence. Be a part of a team with passion for using data, analytics, and insights to drive decision-making, and which creates custom software, allowing us to tackle some of the world's greatest health threats.
  
  

Our Technology Centers focus on creating a space where teams can come together to deliver business solutions that save and improve lives. An integral part of our companys’ IT operating model, Tech Centers are globally distributed locations where each IT division has employees to enable our digital transformation journey and drive business outcomes. These locations, in addition to the other sites, are essential to supporting our business and strategy.

A focused group of leaders in each Tech Center helps to ensure we can manage and improve each location, from investing in growth, success, and well-being of our people, to making sure colleagues from each IT division feel a sense of belonging to managing critical emergencies. And together, we must leverage the strength of our team to collaborate globally to optimize connections and share best practices across the Tech Centers.

Role Overview

We are seeking energetic, forward-thinking professionals who love the challenge of digging into complex, distributed and unstructured data, to join our IT Global End User Services (GEUS) as Data Analyst. In GEUS, we adopt the customer-first mindset when delivering our services and products to our colleagues. You will help us understand the pain-points of our colleagues across the globe, uncover the insights and opportunity areas to improve the user experiences with IT. Collaboration with various stakeholders across the globe is crucial to this process, as is ongoing research and evaluation of user experience. With a keen eye for detail, analytical mind, and a commitment to customer (employee) excellence, you will make a significant impact in this role.

What Will You Do In This Role

• Perform qualitative and open text data mining to provide actionable insights to key stakeholders such as market leaders, product managers and executive leaders.
• Manage the production of dashboard reports and review, design and modification of reports.
• Ability to handle such projects independently.
• Possess a problem-solving attitude and ability to identify insights and recommendations.
• Analyze and interpret data to identify patterns, trends and possible solutions.
• Advance knowledge of quantitative and qualitative data research methodologies to design them effectively
  
  

What Should You Have

• Bachelors’ degree in Information Technology, Computer Science or any Technology stream.
• 2-3 years of relevant experience in data analysis and dashboard visualization
• Technical knowledge of IT stacks such as end-user computing, print, applications, servers, network, infrastructure.
• Experienced in data engineering, integration, modelling and visualization.
• Experience in data co-relation across various platforms such as ServiceNow, AWS Cloud.
• Experience with programming survey on tools such as Qualtrics XM.
• Skilled in programming using SQL, API, Python and other database integration scripting.
• Demonstrated curiosity in understanding what really matters to our customers.
• Strong analytical aptitude problem solving, logical reasoning.
• Good interpersonal skills and team-player attitude.
• Ability to effectively communicate program plans, proposals, results, and negotiate options.
• Good at partnering, innovating, and making things happen. You are aligned to our core values.
  
  

Our technology teams operate as business partners, proposing ideas and innovative solutions that enable new organizational capabilities. We collaborate internationally to deliver services and solutions that help everyone be more productive and enable innovation.

Who We Are

We are known as Merck & Co., Inc., Rahway, New Jersey, USA in the United States and Canada and MSD everywhere else. For more than a century, we have been inventing for life, bringing forward medicines and vaccines for many of the world's most challenging diseases. Today, our company continues to be at the forefront of research to deliver innovative health solutions and advance the prevention and treatment of diseases that threaten people and animals around the world.

What We Look For

Imagine getting up in the morning for a job as important as helping to save and improve lives around the world. Here, you have that opportunity. You can put your empathy, creativity, digital mastery, or scientific genius to work in collaboration with a diverse group of colleagues who pursue and bring hope to countless people who are battling some of the most challenging diseases of our time. Our team is constantly evolving, so if you are among the intellectually curious, join us—and start making your impact today.

#HYDIT2025

Current Employees apply HERE

Current Contingent Workers apply HERE

Search Firm Representatives Please Read Carefully

Merck & Co., Inc., Rahway, NJ, USA, also known as Merck Sharp & Dohme LLC, Rahway, NJ, USA, does not accept unsolicited assistance from search firms for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.

Employee Status

Regular

Relocation

VISA Sponsorship

Travel Requirements

Flexible Work Arrangements

Hybrid

Shift

Valid Driving License

Hazardous Material(s)

Required Skills

Business Intelligence (BI), Data Management, Data Modeling, Data Visualization, Measurement Analysis, Stakeholder Relationship Management, Waterfall Model

Preferred Skills

Job Posting End Date

05/11/2025

• A job posting is effective until 11 59 59PM on the day BEFORE the listed job posting end date. Please ensure you apply to a job posting no later than the day BEFORE the job posting end date.
  
  

Requisition ID R341137