Managed Services CMS - Associate ( Analyst) - Cloud Platform Engineer – Operate

Line of Service

Advisory

Industry/Sector

Not Applicable

Specialism

Managed Services

Management Level

Associate

Job Description & Summary

At PwC, our people in managed services focus on a variety of outsourced solutions and support clients across numerous functions. These individuals help organisations streamline their operations, reduce costs, and improve efficiency by managing key processes and functions on their behalf. They are skilled in project management, technology, and process optimization to deliver high-quality services to clients.

Those in managed service management and strategy at PwC will focus on transitioning and running services, along with managing delivery teams, programmes, commercials, performance and delivery risk. Your work will involve the process of continuous improvement and optimising of the managed services process, tools and services.

Driven by curiosity, you are a reliable, contributing member of a team. In our fast-paced environment, you are expected to adapt to working with a variety of clients and team members, each presenting varying challenges and scope. Every experience is an opportunity to learn and grow. You are expected to take ownership and consistently deliver quality work that drives value for our clients and success as a team. As you navigate through the Firm, you build a brand for yourself, opening doors to more opportunities.

Examples of the skills, knowledge, and experiences you need to lead and deliver value at this level include but are not limited to:

• Apply a learning mindset and take ownership for your own development.
• Appreciate diverse perspectives, needs, and feelings of others.
• Adopt habits to sustain high performance and develop your potential.
• Actively listen, ask questions to check understanding, and clearly express ideas.
• Seek, reflect, act on, and give feedback.
• Gather information from a range of sources to analyse facts and discern patterns.
• Commit to understanding how the business works and building commercial awareness.
• Learn and apply professional and technical standards (e.g. refer to specific PwC tax and audit guidance), uphold the Firm's code of conduct and independence requirements.

Job Summary -

A career in our Managed Services team will give you an opportunity to collaborate with many teams to help our clients implement and operate new capabilities, achieve operational efficiencies, and harness the power of technology. Our Strategic Program Management Office Sourcing practice will provide you with the opportunity to help organizations balance long term strategies and short-term imperatives to optimize their investments and strategic activity required to achieve the organization's business objectives. We help enhance organizations project and program performance by identifying alternative project approaches, consistently aligning projects with corporate strategy, setting the tone and pace of programs from the outset, responding quickly and effectively to crisis situations and extracting value from agile program delivery. Our team's roles focus on project portfolio management for both people and client management. Additionally, our team processes services such as portfolio, program, and project management which require a diverse range of skill sets needed and growth opportunities for new and experienced team members.

Minimum Degree Required (BQ) *:

Bachelor’s Degree

Degree Preferred :

Bachelor's degree

Required Field(s) of Study (BQ):

Preferred Field(s) of Study:

BA/BSC/B.Tech/M.tech/MSC/MCA. etc

Minimum Year(s) of Experience (BQ) *: US

Minimum of 2-5 year(s) of experience

Certification(s) Preferred:

NA

Preferred Knowledge/Skills *:

We are seeking an experienced Azure Platform Engineer/Architect who specializes in Azure Monitor and Load Testing to join our Azure Cloud Operations team. This role requires an individual who can effectively integrate with our IT stack, which includes Infrastructure as Code in Terraform, AKS, Palo Alto VM-Series VMSS NGFW, Kafka, MS SQL MI, and more. The ideal candidate will possess strong technical skills, be adept at problem-solving, and have a proven track record in cloud architecture and operations.

Essential Functions

• Design, implement, and manage Azure Monitor solutions to ensure optimal performance and reliability of our cloud infrastructure.
• Develop and execute Azure Load Testing strategies to validate system performance and scalability.
• Collaborate with the Cloud Operations team to support and optimize the IT stack.
• Architect secure and scalable solutions on the Azure platform, leveraging services like Microsoft Certification Authority/PKI, GitHub Actions, Helm, and PowerShell.
• Assist in Azure Virtual Desktop, Intune, Application, Entra, M365, and network issues for seamless end-user support and experience.
• Implement and maintain network security solutions, ensuring robust protection for our cloud environment.
• Support developer and business personas in troubleshooting and optimizing their cloud usage.
• Contribute to continuous improvement initiatives within the cloud operations team, fostering a culture of innovation and efficiency.
• Stay up-to-date with the latest Azure technologies and best practices to drive platform enhancements.

Minimum Requirements

• Two years of experience as an Azure Platform Engineer or Architect, with responsibility for configuring Azure Monitor Alert Rules.
• Familiarity with Terraform and familiarity with working inside of a terraform framework (Azure SRE or similar).
• Critical thinking skills to troubleshoot multiple technologies simultaneously.
• Three years with proficiency in deploying and supporting Azure services, including AKS, MS SQL MI, and Azure Virtual Desktop.
• Understanding of network security tools and practices, particularly routing, NSGs, and Firewall Rules.
• Familiarity with Kubernetes, Kafka, Certificate Signing/PKI, GitHub Actions, Helm, and PowerShell.
• Basic understanding of Microsoft Cloud Adoption Framework and Well Architected Framework principles and best practices.
• Excellent problem-solving skills and the ability to work collaboratively in a team environment.
• Strong communication skills, capable of interfacing with developers and business stakeholders.
Expert-level Azure certifications (e.g., Azure Solutions Architect Expert, Azure DevOps Architect Expert) are preferred. Azure Administrator Specialist Required.

Education (if blank, degree and/or field of study not specified)

Degrees/Field of Study required:

Degrees/Field of Study preferred:

Certifications (if blank, certifications not specified)

Required Skills

Optional Skills

Accepting Feedback, Accepting Feedback, Active Listening, Cloud Administration, Cloud-Based Service Management, Cloud Engineering, Cloud Infrastructure, Cloud Infrastructure Architecture Design, Cloud Infrastructure Optimization, Cloud Migration, Cloud Operations (CloudOps), Cloud Performance Optimization, Cloud Service Delivery, Cloud Strategy, Communication, Emotional Regulation, Empathy, Inclusion, Infrastructure Management, Infrastructure Performance, Intellectual Curiosity, Microsoft Azure, Optimism, Performance Monitor, Teamwork {+ 4 more}

Desired Languages (If blank, desired languages not specified)

Travel Requirements

Up to 20%

Available for Work Visa Sponsorship?

No

Government Clearance Required?

Yes

Job Posting End Date

February 21, 2025