Local IT Infra Engineer

Job Responsibilities:

The Local IT Infra Engineer is the owner for all IT Infra products and services on local site level and thus one of the important roles in Stahl IT. The Local IT Infra Engineer is closely working together with Local Management and the Local SAP coordinator. Within Stahl, SAP end-users are supported by SAP key-users (1st level). The Local IT Infra Engineer is the 1nd level that supports the users of local site(s). This Local IT Engineer connects to the Global IT Service & Delivery Sr. Infra Engineer which supports the team on 2nr level. Global Infra Team support team on the 3rd level.

Ownership local IT Infra services:

• Assure continuity, integrity & availability of local IT Infra.
• Register and maintain a clear overview of 1) IT inventory of software, hardware and services, 2) licenses in use vs owned and evidenced license, 3) replacement & maintenance needs and related planning, 4) open support tickets, changes and projects, planning vs progress.
• Manage the lifecycle management of all IT local Infra assets (software, hardware, telecom services, on premise & cloud services), initiating updates, upgrades, replacement or modernization and disposals.
• Manage and control local IT budget in alignment with Global IT, respecting quarter phasing and reporting the status on monthly basis.
• In close cooperation with Local Business IT Support: support to define, collect and document local requirements to request new solutions and/or changes requests to handover to Global IT Service & Delivery organization, respecting the policy “Initiation of IT solutions or changes”.

Local support:

• Support IT services to local management and users, respecting compliancy to local legislation and Stahl company standards (SHE, Legal, HR, IT, Information Security) in close cooperation with local responsible managers. Interface with the global support team and vendors if necessary.
• Support (but don’t take over) local OT (Operational Technology) owners to understand the impact to IT and Information Security and implement the proper controls.
• Incident- & problem management related to IT infrastructure: solve within local capabilities and mandate, submit a service ticket to Global IT Service & Delivery for next level support, delivering the full issue analysis and reproduction info, monitoring the progress.

Security:

• Support Stahl Information Security by implementing and maintaining compliance to the information security policy framework where applicable to the domain of Local IT Infra.
• Assess risks and vulnerabilities in IT assets and services, implement mitigations like patches, updates, upgrades. Implement compensating controls when applicable.
• Take co-ownership of the Business Impact Analysis in close cooperation with the Local Business-IT coordinator, Local Plant Manager, Local Finance Manager and Global IT Service & Delivery team.
• Propose, develop and test disaster recovery procedures for locally used IT systems.
• Alert on initiatives that may impact Information Security and advise how to act.
• Report security incidents (security breaches, antivirus, hack attempts, etc.) to Global IT Service & Delivery Sr. Infra Engineer and Global Security team.

Organization & governance:

• Support internal and external IT audits.
• Conduct IT user satisfaction surveys in co-ownership with Business-IT support, report the results and improvement plans to Local Management and Global IT Service & Delivery

What are you bringing?

• At least 5 years’ experience in a similar function.
• Min.of Bachelors Degree in IT or Computer Science.
• Service & support level knowledge of IT infrastructure, including hardware, operating systems, storage, virtualization, security devices and cloud services.
• Experience with roll out of hardware such as laptops, desktops, mobiles phones, modern workplace.
• Good communication skills in the local language + English (verbally and in writing), with the ability to liaise with local organization from both a technical and service perspective and articulate technical problems.

Soft skills

• Strong personality with a service mind, treating users as customers within the boundaries of set governance (each taking his/her own share).

• Attitude to deliver results by recognizing but solving obstacles. Mind set to “make it work”, highly structured, accurate and disciplined to follow company guidelines related to IT operations and projects.

• Strong analytical skills to define requirements and analyze incidents and/or problems.

• Sensitive to understand priorities, in the right balance of importance and urgency allowing corresponding response.

• Experienced to act on the different organizational levels (from end-user to management level).

• Experienced in managing external partners and escalations where relevant.

• Structured way of working, thinks and plans before executing, documents and registers, monitors execution against plan and reports to relevant stakeholders.

• Team worker, inspiring, motivating and encouraging local organization to follow IT recommendation and policies.

Stahl is a world leader in speciality coatings and treatments for flexible materials. Stahl employs more than 2,000+ employees driven by a clear purpose: Touching lives for a better world. Working at Stahl, means being part of a versatile, ambitious team that is committed to working on innovative, high-quality coating solutions for our customers while making the world a better place. Stahl operates a network of 13 Manufacturing sites and 38 Application laboratories in 24 countries.