Lead Software Engineer - Test

Freshworks makes it fast and easy for businesses to delight their customers and employees. We do this by taking a fresh approach to building and delivering software that is affordable, quick to implement, and designed for the end user. Headquartered in San Mateo, California, Freshworks has a global team operating from 13 global locations to serve more than 65,000 companies - from startups to public companies – that rely on Freshworks software-as-a-service to enable a better customer experience (CRM, CX) and employee experience (ITSM).

Freshworks’ cloud-based software suite includes Freshdesk (omni-channel customer support), Freshsales (sales automation), Freshmarketer (marketing automation), Freshservice (IT service desk), Freshchat (AI-powered bots), supported by Neo, our underlying platform of shared services.

Freshworks is featured in global national press including CNBC, Forbes, Fortune, Bloomberg and has been a BuiltIn Best Place to work in San Francisco and Denver for the last 3 years. Our customer ratings have earned Freshworks products TrustRadius Top Rated Software ratings and G2 Best of Awards for Best Feature Set, Best Value for the Price and Best Relationship.

• 
  Lead end to end Testing and Automation Process
• Design and implement efficient Testing practices
• Conduct Testcase and Code reviews to ensure the quality of Test Cases, Test coverage and Automation Code
• Participate in Planning meetings and ensure quality at all levels of SDLC
• Provide estimations for Manual and Automation
• Provide Testing and Automation Strategy for newly developed Features
• Identify the right tool and set up the automation framework for UI, API, and Microservices
• Increase Automation confidence by reducing random test failures
• Work closely with the Development team and ensures code is delivered with high code coverage
• Analyze Customer stats and implement the right tool for Cross-Browser / Platform Testing and Automation
• Responsible for QA metrics and Automation ROI and report them to management
• Identify Performance Application Performance bottlenecks and suggest the right tool and test strategy for Non-Functional Testing
• Guide and Mentor QA Team on the Testing and Automation Tools, Frameworks and Process
• Measure and Investigate Defect Leakage and provide preventive measures
• Identify CI / CD tools, define branching strategies, setup CI / CD pipeline
• Responsible for providing QA Tech debts and Automation Roadmaps
• Identify QA Risk and Mitigation Plans and ensure product delivery as per the release timeline

• 
  7-10 yrs of experience in automation testing
• Passionate about QA and breaking software systems
• Good knowledge on Software Testing concepts and methodology
• Good Understanding of Web fundamentals (MVC, HTML, JavaScript, CSS, Server Side Programming and Database)
• Good programming skills (Java / Ruby / Python / node. js / JavaScript)
• Good knowledge on Object Oriented Programming concepts and Design Patterns
• Hands on Knowledge of Test Automation approaches, Frameworks and Tools
• Hands on experience in UI, API, Cross browser Testing Tools and Automation
• Hands on any of performance Testing and Tools (Jmeter / Loadrunner / Gatling )
• Hands on knowledge on Continuous Integration & Continuous Deployment and Continuous integration tools (Jenkins / Travis/ Teamcity)
• Good Analytical and Problem Solving Skills
• Good verbal and written communication skills

All your information will be kept confidential according to EEO guidelines.