Lead, L&D Business Analyst

Kenvue is currently recruiting for:

Lead, Digital Business Analyst

This position reports into Learning & Development Technical Product Owner.

Who we are

At Kenvue, we realize the extraordinary power of everyday care. Built on over a century of heritage and rooted in science, we’re the house of iconic brands - including Neutrogena, Aveeno, Tylenol, Listerine, Johnson’s and BAND-AID® Brand Adhesive Bandages that you already know and love. Science is our passion; care is our talent. Our global team is made up of ~ 22,000 diverse and brilliant people, passionate about insights, innovation and committed to delivering the best products to our customers. With expertise and empathy, being a Kenvuer means having the power to impact the life of millions of people every day. We put people first, care fiercely, earn trust with science and solve with courage – and have brilliant opportunities waiting for you! Join us in shaping our future–and yours.

Role reports to: Learning & Development Technical Product Owner

Location: Bangalore

What you will do

We are seeking a dynamic and detail-oriented Business Analyst to join our team. In this role, you will work closely with various stakeholders to analyze, design, and implement solutions across learning and other related digital systems. The ideal candidate will have a strong background in business analysis, project management, and technical systems, with the ability to translate business needs into technical requirements.

• Collaborate with stakeholders to gather, analyze, and document business requirements for learning and digital systems.

• Conduct detailed analysis of business processes, workflows, system functionality, and user needs.

• Develop and maintain comprehensive documentation, including requirements, process maps, and system configurations.

• Work with the technical team to design and implement solutions that meet business requirements and improve system efficiency.

• Facilitate communication between business units and IT, ensuring alignment and understanding of project goals.

• Assist in the development and execution of test plans, including user acceptance testing (UAT), and coordinate issue resolution.

• Provide ongoing support and training to end-users, ensuring they have the necessary tools and knowledge to effectively use the systems.

• Monitor system performance and usage, identifying areas for improvement and recommending solutions.

• Stay up-to-date with industry trends and best practices in business analysis, learning technologies, and digital systems.

What we are looking for

• Bachelor’s degree in Business Administration, Information Systems, or a related field.

• Minimum of 3-5 years of experience as a Business Analyst, preferably with a focus on learning management systems (LMS) or LXP and digital platforms.

• Experience in Jira is required.

• Strong analytical skills with the ability to understand complex systems and processes.

• Excellent communication and interpersonal skills, with the ability to work effectively with diverse teams.

• Proficiency in business analysis tools and methodologies, including requirements gathering, process mapping, and documentation.

• Experience with project management principles and practices.

• Familiarity with learning management systems (e.g., SAP SuccessFactors, Moodle, Canvas, cornerstone, Degreed) and other digital platforms.

• Strong problem-solving skills, with the ability to think critically and propose solutions.