L1 Technical Support Engineer

Overview

L1 Technical Support Engineer: Skills and Job Description

• Preferably - Male candidates
• Work Location: Mysore

Key Responsibilities: Hardware Support:

• Troubleshooting desktops, laptops, printers, scanners, and peripherals
• Hardware installation and upgrades (RAM, HDD/SSD, etc.)

Operating Systems:

• Installation, configuration, and troubleshooting of Windows (7, 10, 11) and macOS
• Knowledge of Linux (basic level is a plus)

Software Support:

• Installation and support of MS Office, browsers, antivirus, and business-specific apps
• Patch management and software updates

User Account Management:

• Active Directory: Password resets, user/group management
• Office 365 / Microsoft 365 administration

Networking Basics:

• IP addressing, DNS, DHCP, LAN/WAN setup
• Troubleshooting Wi-Fi and Ethernet connectivity

Remote Support Tools:

• TeamViewer, Remote Desktop, Any Desk, Zoom for IT support, etc.

Ticketing Systems:

• Experience with tools like ServiceNow, Jira, Zendesk, etc.
• Security Awareness:
• Basic knowledge of firewalls, antivirus, user access control, and data protection

Job Types: Full-time, Permanent

Pay: ₹350,000.00 - ₹400,000.00 per year

Benefits:

• Health insurance
• Provident Fund

Shift:

• Day shift

Work Days:

• Monday to Friday

Education:

• Diploma (Preferred)

Experience:

• Technical support: 1 year (Preferred)
• total work: 1 year (Preferred)

Work Location: In person

Expected Start Date: 21/04/2025