Kondor Treasury-Business Analyst

Job Description

Key Responsibilities:

• Application Support:
  
  

○ Provide L1 and L2 support for the Kondor Treasury application, addressing

functional and technical issues.

○ Troubleshoot and resolve system incidents reported by end-users in a timely

manner.

○ Escalate L3-level issues to the vendor (e.g., Finastra) or internal teams,

ensuring efficient resolution.

• System Monitoring & Maintenance:
  
  

○ Monitor application performance and system health, identifying and addressing

potential risks proactively.

○ Perform routine maintenance tasks, such as clearing logs, managing

configurations, and monitoring interfaces.

• User Support & Training:
  
  

○ Assist treasury teams with queries related to system functionality and

processes.

○ Conduct training sessions and create user-friendly documentation, including

FAQs and quick reference guides.

• Incident Management & Reporting:
  
  

○ Log, track, and manage incidents using ITIL-compliant tools and processes.

○ Generate periodic reports on application performance, incident resolution, and

user feedback.

• System Enhancements & Testing:
  
  

○ Collaborate with business teams to understand enhancement requests and

document functional requirements.

○ Coordinate with technical teams and the vendor to implement and test

enhancements or patches.

• Regulatory & Compliance Support:
  
  

○ Ensure the Kondor Treasury system complies with internal policies and

regulatory requirements.

○ Assist with audits and compliance checks, providing necessary system data and

reports

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