JR. Technical Support Engineer

Overview

Responsibilities

Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives

Seize opportunities to upsell products when they arise

Build sustainable relationships and engage customers by taking the extra mile

Keep records of all conversations in our call center database in a comprehensible way

Management and resolve customer complaints

Sell products and place customer orders in the computer system

Identify and escalate issues to supervisors

Manage calls and respond to customer’s email

Provide product and services information to customers

Approach expected customers and give a presentation on current projects and services

Research required information using available resources

Document all call information according to standard operating procedures

Recognize, document, and alert the management team of trends in customer calls

Follow up customer calls where necessary

Qualifications And Skills

Proficient in relevant computer applications

Knowledge of customer service practices and principles

Superior listening, verbal, and written communication skills (Fluency in English, preferred American accent)

Ability to handle the stressful situation appropriately

Skills:- English Proficiency, Communication Skills, Customer Service, Customer Relationship Management (CRM) and Customer Support

Job Type: Full-time

Pay: ₹8,189.43 - ₹45,769.62 per month

Shift:

• Night shift

Work Location: In person