Journey Expert Business Analyst (VP)

Overview

Req ID: 87961
Department: Initiatives and Delivery Cluster
Division: Australia Retail
Location: Bengaluru
About Us

At ANZ, we're shaping a world where people and communities thrive, driven by a common goal: to improve the financial wellbeing and sustainability of our millions of customers.

About the Role

At Delivery & Transformation, we provide our Home Loan customers with great experiences by offering easy-to-use products and services. We are passionate about simplicity and meeting customers’ needs now and in the future. Our goal is to bring this vision to life by designing, producing and managing a straightforward range of home loans products. Where our customers and bankers are supported by simple and automated processes within easy-to-use systems.

As a Chapter Lead, you will be responsible for building world class capability in your chapter members. You’ll be a role model for our ways of working and be passionate about coaching, mentoring and developing others to be the best versions of themselves. Coupled with your Chapter Lead responsibilities as a Journey Expert, your mission is to enable the optimisation of existing end-to-end customer journeys and improve the banker experience by devising new, innovative solutions, services, products or propositions

Banking is changing and we’re changing with it, giving our people great opportunities to try new things, learn and grow. Whatever your role at ANZ, you’ll be building your future, while helping to build ours.

Role Type: Permanent
Role Location: Acacia - Manyata Tech Park
Work Hours: 7:00 AM - 4:00 PM

What will your day look like?

As a Chapter Lead, you will:
Build professional capability within your chapter and more broadly by identifying areas where people need to be further challenged or require additional support

Responsible for personal development, performance reviews, coaching & development for all chapter members

Actively share knowledge in area of expertise across the chapter and more broadly across the portfolio

Gather and translate business needs into consumable requirements. This includes leading elicitation workshops, analysis, specification and validation of requirements, as well as by understanding feasibility and potential impact

Identify and analyse impacted business processes, including understanding of as-is and to-be process Create new and update existing process maps where necessary using Signavio and obtain appropriate process owner approvals

Ensure potential and active risks and issues are captured, assessed, managed and mitigated in a timely manner

Work with squads and stakeholders to translate high level goals into detailed plans, business impacts, communications, Training Needs Analysis (TNA) and change interventions, then preparation and execution of those plans

Create and maintain supporting materials; including but not exclusive to the collateral required throughout delivery e.g. Knowledge Management Guides, Process Maps, Business Impact Assessment (BIA), Operational Risk Assessment (ORA), Product Variation Document

What will you bring?

To grow and be successful in this role, you will ideally bring the following:

Exceptional interpersonal skills and demonstrated ability to inspire, mentor, coach and develop others

A minimum of 4+ years experience across change and implementation and/or delivery experience working with multiple stakeholders and complex business needs

Demonstrated Business Analysis experience in gathering, translating and validating business requirements through effective elicitation, process mapping, and risk management.

An intense passion, curiosity and “growth mindset” for customers and bankers, their needs and wants, putting both at the centre of everything you do

A “can do” attitude and the ability to effectively prioritise and manage your capacity as a Chapter Lead whilst delivering outcomes as a squad member

Ability to explore customer and banker needs in a data-driven way, develop and implement innovative solutions, test the outcomes, and iterate

Ability to demonstrate strong relationship and stakeholder influencing skills

Retail banking Frontline/Operational/Home Lending experience preferred but not essential

You’re not expected to have 100% of these skills. At ANZ a growth mindset is at the heart of our culture, so if you have most of these things in your toolbox, we’d love to hear from you.

Job Posting End Date

31/03/2025 , 11.59pm, (Melbourne Australia)