IT workforce Analyst

Overview

· A minimum of 3 - 5 years experience forecasting, scheduling, and optimizing workforce resources ensuring operational efficiency and meeting service level agreements, within a contact centre or similar environment.

· Data Analysis and Interpretation: Strong analytical skills to identify trends and patterns in data.

· Forecasting and Modeling: Experience with forecasting techniques and building workforce models.

· Scheduling and Optimization: Knowledge of scheduling principles and tools.

· WFM Software Proficiency: Experience with WFM software and systems.

· Communication and Interpersonal Skills: Ability to communicate effectively with stakeholders and build relationships.

· Problem-Solving: Ability to identify and resolve issues related to workforce performance.

· Software Proficiency: Proficiency in Excel, data visualization tools (e.g., Power BI, Tableau), and potentially SQL.

· Strong writing skills and record keeping ability for reports and training manuals.

· Strategic and creative mindset.

· Meticulous attention to detail.

· Ability to work and manage independently, as well as in a team environment.

Job Types: Full-time, Permanent

Pay: ₹500,000.00 - ₹1,000,000.00 per year

Benefits:

• Health insurance
• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Rotational shift

Work Days:

• Monday to Friday

Work Location: In person