IT Technician/Specialist - Job Based Onsite in Dubai

Are you ready to revolutionize how millions discover wellness while accelerating your career at breakneck speed?

At Rapid Global Growth (RGG), we're powering Puffy—a Top 5 US mattress brand with 100% YoY sales growth and a reputation for innovation recognized by Forbes, Entrepreneur.com, and TechCompanyNews. Now, we're seeking an elite IT Technician/Specialist to transform our technical infrastructure while ensuring flawless operations across our global team.

Why This Role Will Transform Your Career

Own a High-Scale Impact

• Architect and maintain mission-critical systems that empower our entire global operation, directly impacting company-wide productivity and security.

Collaborate with the Top 1%

• Work directly with our Forbes Council Member CEO, gaining rare executive mentorship and a front-row seat to elite-level thought leadership
• Join a high-performance environment alongside the top 1%of global talent who delivered success across industries.

Experience Tax-Free Prosperity & World-Class Lifestyle

• Competitive salary range of AED 12,000 - AED 15,000/month based on experience and qualifications, with opportunity for up to 10% performance bonus, all tax-free. This transparent range represents our full compensation spectrum, with specific offers determined by relevant experience and demonstrated expertise.
• Enjoy full relocation support: flights, visa sponsorship, and two weeks of hotel accommodation on arrival.
• Thrive in our modern Dubai Internet City headquarters, complete with organic snacks, curated wellness programs, and a vibrant international team of 16+ nationalities.

Innovate with the most advanced Tools & Tech stack

• Master cutting-edge identity management through JumpCloud directory platform, managing user identities, SSO integration, and system management.
• Deploy and configure SentinelOne endpoint protection platform for advanced threat detection and response across our global infrastructure.
• Manage and optimize innovative e-commerce platforms including Shopify, ShipStation, Asana, Google Workspace and our custom tech infrastructure.

Accelerate Your Growth Trajectory

• Fast-track your path to leadership: past team members have grown into Managers and Directors within 12–24 months.
• Access a robust learning budget, fueling continuous skill expansion.

What You'll Achieve

• Provide Exceptional Technical Support: Serve as the primary IT support specialist for both in-office Dubai team members and remote staff globally, ensuring rapid resolution of technical issues.
• Maintain Critical Infrastructure: Engineer and optimize network setups, internet connectivity, access points, and security systems that form the backbone of our operations.
• Master Audio-Visual Excellence: Implement and troubleshoot conference room equipment, ensuring seamless global collaboration through flawless virtual meetings.
• Optimize Identity Management: Implement and manage JumpCloud directory platform to streamline user access, enhance security through SSO integration, and ensure efficient system management across all devices.
• Drive Cybersecurity Leadership: Spearhead company-wide security initiatives including phishing prevention training and implementing advanced protection protocols through SentinelOne's threat detection and response solutions.
• Champion Technical Documentation: Create and maintain comprehensive system documentation that ensures operational continuity and knowledge sharing.
• Identify Innovation Opportunities: Proactively research and implement new technical solutions that enhance productivity across all departments.

Ideal Profile

• 2+ years of hands-on IT support experience with demonstrated expertise in network management and infrastructure maintenance.
• Knowledge of JumpCloud directory platform or similar identity management software for user and device management, including experience in managing user identities, SSO integration, and system management.
• Familiarity with SentinelOne endpoint protection platform or similar security management software, including experience in deploying, configuring, and managing advanced threat detection and response solutions.
• Proven troubleshooting abilities across diverse hardware, software, and networking environments.
• Experience configuring and maintaining professional audio-visual equipment for conference environments.
• Demonstrated proficiency with e-commerce and operational tools including Shopify, ShipStation, Asana and Google Workspace.
• Strong cybersecurity awareness with experience implementing protection protocols and training initiatives.

Good-to-Have Skills

• Experience with Azure VM deployment, optimization, and management for business applications.
• Google IT certifications or equivalent professional technical qualifications.
• Experience with warehouse technology systems including scanners and specialized printing solutions.
• Knowledge of CCTV system implementation, maintenance, and troubleshooting.
• Advanced expertise in remote collaboration tools and hybrid work environment optimization.

Compensation & Perks

• Industry-leading salary plus performance bonus, all tax-free.
• Full Relocation Coverage: Flights, visa sponsorship, plus two weeks of hotel upon arrival in Dubai.
• Health & Wellness: Comprehensive international medical, dental, and vision coverage, plus a wellness-focused campus stocked with healthy snacks and beverages.
• Elite Peer Group: Collaborate daily with the top talents at Puffy—our environment fosters continuous growth and learning.
• Career Fast-Track: Clear pathways to high impact and leadership roles, backed by a devoted mentorship framework and an annual professional development budget.
• Global Growth & Recognition: Be part of a company recognized by Forbes, featured in Entrepreneur.com, and achieve unstoppable momentum in e-commerce.

Ready to Shape Our Story & Accelerate Your Own?

Click "Apply" Now and take the first step in a 3-phase streamlined hiring process designed for speed and fairness. Within one business day, you could be invited to Phase 2 if you pass our online assessment—where top talent like you belongs.

Join us in rewriting the future of e-commerce—one innovative technical solution at a time. Immerse yourself in Dubai's world-class lifestyle, lead a top-tier global team, and leave your mark on a $500M+ success story in the making. If you're primed for massive impact, rapid career growth, and the thrill of shaping a beloved American brand on a global stage, we want you on our team.