IT Technician

Overview

Job description JOB TITLE: ICT Technician Job Location: UNICEF Field Office, Jaipur Employer: Inductus Limited Contract Period: Till December, 2025 (Extendable) Joining date: Immediate ICT Technician is accountable for the delivery of effective and efficient first line on-site or remote ICT support services to users in all UNICEF offices. Responsible for diagnosing, resolving, or escalating hardware, software, network, connectivity issues and support audio-visual collaboration systems and liaise with ICT Foundation Team in Mumbai to resolve technical issues in a timely manner. The incumbent provides call documentation and prepares reports on service issues. Supports new staff with basic software orientation in conjunction with Delhi ICT Team. KEY END-RESULTS 1. Timely support is provided with Laptops, Printers, Smartphones, Sat phones and other hardware 2. Effective support is provided with MS Office 365 and collaboration services: Zoom, Teams, etc. 3. Effective support is provided with Audio-visual collaboration systems and meetings 4. Ensure LAN/Mobile connectivity, including operational state of BCP sites for best performance 5. Assist in managing ICT assets for the office 6. Any other tasks as appropriate and assigned by Operations Manager / Delhi ICT Team KEY ACCOUNTABILITIES and DUTIES & TASKS The incumbent will perform the following major duties and tasks and held accountable for key end results. 1. Timely support is provided with Laptops, Printers, Smartphones, Sat phones and other hardware Provides first line user support for all end-user equipment, on-site at office or staff homes as required or remotely as appropriate Formatting, configuring end-user equipment in conjunction with Delhi ICT Team Provide support with MFPs, scanning, photocopying, printing Install Apps for users in Smartphones including configuration support Ensure all Network equipment are operational and report to Delhi ICT Team on faults Test office Satellite Phones regularly and ensure they are in operational state Keeps the users informed of their calls' status as appropriate Keep Delhi ICT Team staff informed of notable trends, solutions, fixes, delays and other issues 2. Effective support is provided with MS Office 365 and collaboration services: Zoom, Teams, etc. Support users with Advance features of MS Office applications Support Virtual meetings using Zoom, Teams and other platforms Use Team viewer to remotely avail assistance from Delhi ICT Team on administrative tasks Install authorized software in conjunction with Delhi ICT Team Provide orientation on standard software to new staff 3. Effective support is provided with Audio-visual collaboration systems and meetings Provide support with Room based Video Conference, manage LCD projectors, Laptops etc. Setup Virtual conferences in conjunction with Delhi Team and conduct them as needed Setup Conference hardware and peripherals including network/LAN connectivity 4. Ensure LAN/Mobile connectivity, including operational state of BCP sites at the residences of the CFOs or designated staff homes for best performance Provide user support with network connectivity at offices, both WiFi and LAN Liaise with ISPs in conjunction with Delhi ICT Team to trouble-shoot issues Ensure BCP sites have operational WiFi connectivity, regular on-site visit to upkeep setup Support users with Mobile/Data voice services and ensure best possible quality of service Ensure connectivity equipment is in proper operation state with guidance from Delhi ICT Team Train users on Mobile Apps for Virtual Meetings and collaboration 5. Assist in managing ICT assets for the office Provide periodic report on ICT assets and reconcile items with the database Prepare end-user equipment for disposal as per processes in place which will require formatting the Laptops cleaning UNICEF licensed software Liaise with Delhi ICT Team to ensure timely repair / warranty services 6. Any other tasks as appropriate and assigned by Operations Manager / Delhi ICT Team Any other ICT or related operational function as assigned by Operations Managers EDUCATION Completion of Higher Secondary Education/Diploma minimum, supplemented with formal training and certification in 1) Hardware Basics 2) Network Basics 3) Basic and Advanced Software skills covering: Windows, Microsoft Office 365, Zoom, Teams, and Video Conferencing. programming. Diversity dimensions such as disability, gender, ethnicity, SC/ST, rural, local etc. would also be considered if available locally. Functional Competencies (Required) Computer knowledge: Windows, Word, Excel, Access, Outlook, Power Point, Zoom, Teams, etc. Analysing and Data Visualization Relating and Networking Deciding and Initiating Action Persuading and Influencing Technical Knowledge Practical knowledge of computer systems, software, applications, network, data communications, telecommunications, hardware and software installation, service management, end-user assistance, preparation of end-user equipment and documentation in general. Knowledge of Office environment and users Knowledge of Service Desk tools and processes Practices and principles of Service Desk management / protocols Systems roll-out and implementation in the office Practices and principles of systems support Practices and principles of ICT analysis, problem identification and resolution

Job Types: Full-time, Contractual / Temporary
Contract length: 6 months

Pay: ₹25,000.00 - ₹35,000.00 per month

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person