It Support Technician

Job Overview: We are looking for an experienced IT Specialist to oversee and enhance our technology infrastructure. The ideal candidate will ensure our systems remain secure, efficient, and HIPAA-compliant. You will play a crucial role in supporting our therapists, staff, and virtual assistants by troubleshooting technical issues, implementing cybersecurity measures, and optimizing remote work solutions.

$4 - $8 hourly

• Run security checks on all of our systems to ensure we are protected from cybersecurity threats
• Respond quickly to technical issues so problems can be resolved and our employees can continue to work efficiently
• Back up all computers to make sure our files are saved in case the system crashes
• Administer new user accounts, work email addresses, and access levels to new employees to ensure they have everything they need to work efficiently
• Install all new technology for the company, including computer operating systems, software programs and applications, new desktops, and other computer hardware

Cybersecurity & HIPAA Compliance:

• Ensure all technology systems comply with HIPAA regulations.
• Implement and maintain VPNs for assistants.
• Set up secure email systems, data encryption, and multi-factor authentication.

Technical Support:

• Provide remote support for therapists and staff experiencing technical issues.
• Manage EMR (Electronic Medical Records) platform integrations and functionality.
• Troubleshoot hardware, software, and network problems.

Data Management & Security:

• Establish secure cloud storage solutions.
• Ensure proper backup and disaster recovery protocols.
• Enforce company policy on data storage, ensuring no client information is saved on personal devices.

Workflow Optimization:

• Automate administrative processes (appointment scheduling, billing, etc.).
• Integrate EMR with other platforms to streamline daily operations.
• Assist in optimizing telehealth tools for seamless client interactions.

Website & Online Presence:

• Ensure company website security and functionality.
• Support SEO optimization to enhance online visibility.

Analytics & Reporting:

• Set up dashboards to track key performance indicators (KPIs).
• Provide technical solutions as needed

• Able to create databases and utilize Excel spreadsheets at an advanced level
• Expert-level Microsoft Office skills
• Solid understanding of troubleshooting Internet connectivity, network systems, phone systems, and other technological equipment in the office
• Great customer service skills and passionate about helping our business succeed

• Proven experience as an IT Specialist or similar role.
• Strong understanding of cybersecurity best practices, especially regarding HIPAA.
• Proficiency with EMR platforms, cloud storage, and remote work tools.
• Experience setting up VPNs and secure networks.
• Familiarity with website maintenance and SEO strategies.
• Excellent problem-solving skills and the ability to work independently.
• Strong communication skills to support non-technical staff.

We are a small-to-medium-sized, but fast-growing, telehealth mental health practice in CA. As we continue to grow, we seek to add valuable members to our team to help with our growth. We help people every single day to overcome their mental health struggles. Join us in changing the world one person at a time.