IT Support Specialist for R&I Applications

Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.

Job Description: IT Support for R&I Applications
Position Overview: We are extending the capabilities of a team that focus on delivering the IT services for the scope of Research and Innovation at Syensqo, by 5 new members located in India (Pune).
Within the IT department, as a member of the Digital Growth and Innovation Delivery team, the IT Support will be in charge of solutions support and operational maintenance. Working with the service owner and R&I stakeholders you will support applications and services related to R&I activities and digital ambition.
Key Responsibilities:

• Provide expert IT support for R&I applications (ELN, LIMS, Lab data tools, Modeling and Simulation), ensuring their optimal performance and reliability.
• Troubleshoot and resolve technical issues related to R&I applications.
• Develop and maintain up to date documentations (technical, operating documents, processes, procedures …)
• Manage incidents and work orders ticket following specified SLA,
• Coordinate with IT stakeholders, partners and suppliers,
• Provide trainings to end-users
• Participate in IT transformation projects (including systems evolutions, migration of applications to new environments, upgrade processes, …) ensuring minimal disruption to operations.
• Reporting on platform activities & KPI’s
  
  

You will be particularly involved in the following activities:

• End-user support, incidents, work-orders
• Users access management,
• Application licenses requests management
• Operational excellence & reporting
• Support service plan & maintenance
  
  

Technical environments:
Windows workstations, Intune, Helix, Windows servers, Databases (Oracle, SQL), Tanium,
R&I applications:
ELN, LIMS (Agilab, Labware), ACDLabs, Agilent Openlab, Modeling & Simulation (Abaqus, Ansys, Aspen, Moldflow, Cosmotherm, Chemdraw …)
Required Skills and Experience:

• Proven experience in IT support, with a focus on scientific applications.
• Knowledge of Laboratories applications is required
• Strong knowledge of Windows operating systems.
• Familiarity with infrastructure landscape design and implementation.
• Excellent troubleshooting and problem-solving skills.
• Strong communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
• Experience with IT transformation projects is highly appreciable.
• Knowledge of scripting languages for task management is a plus
  
  

About Us

• Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
• At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.