Hyderabad, Telangana, India
Social Good & Community Development
Full-Time
TomTom
Overview
What You'll Do
- Leverage your experience and understanding of fundamental concepts and processes to build your knowledge of our organization, processes, and customers.
- Independently apply IT service concepts and processes, including incident management, service request fulfillment, and problem management.
- Effectively communicate with users at all levels to diagnose and resolve technical issues, while also managing customer expectations and setting realistic timelines.
- As an IT Support Specialist, you will
- Perform a range of assignments, utilizing prescribed guidelines, policies, and existing processes to analyze and resolve routine or standard problems.
- Work under minimal supervision, receiving direction from more senior roles, and develop competencies by performing structured work assignments.
- Analyze root causes, develop and implement solutions for moderately complex problems, and proactively identify and mitigate potential issues, always looking to simplify the customer experience through self service and automation.
- Take ownership of problem resolution, documenting actions and outcomes thoroughly, and identify opportunities for process improvement within your area of expertise.
- Work closely with IT Support members, Team Leads, Subject Matter Experts, End Users, and Application/Platform/Domain Owners.
- Explain technical issues in clear, non-technical terms.
- Have a strong working knowledge of Windows, and MacOS, Linux desirable.
- Have experience supporting Microsoft Products in the Office suite.
- Have experience with MFA and mobile authenticator applications.
- Have a strong working knowledge of PowerShell to manage exchange online, and potentially other cloud resources in Azure.
- Have a working knowledge of Agile methodologies
- Have experience working with Atlassian tools, such as Confluence and Jira.
- Have experience working with an ITSM tool such as Service Now or Jira Service Desk
- Understand SSO and managing application authentication using SSO.
- 3-6 years experience
Similar Jobs
View All
4 Hours ago
MTS II - Software Engineer
Information Technology
- 4 - 7 Yrs
- Pune
MAJOR RESPONSIBILITIES
• Design, implement, integrate, and verify software applications and tools using JavaScript, NodeJS, and C++.
• Enhance, optimize, and improve the efficiency and robustness of current software, with a particular focus on OSS ...
1 Day ago
Business Advisory Analyst
Information Technology
- Bangalore, Karnataka, India
Skill required: Banking Services - Core BankingDesignation: Business Advisory AnalystQualifications:BBA/BCom/Master of Business AdministrationYears of Experience:3 to 5 yearsAbout AccentureAccenture is a global professional services company with lea...
1 Day ago
Front End Developer
Information Technology
- Bangalore, Karnataka, India
Position Title: Front End DeveloperCompany: Johnson Controls (JCI)Location: BangaloreJob Summary: We are seeking a talented Front End Developer with 4-7 years of experience to join our dynamic team. The ideal candidate will have a strong background ...
1 Day ago
Database Engineer III (Big Data)
Information Technology
- Bangalore, Karnataka, India
LivePerson (NASDAQ: LPSN) is the global leader in enterprise conversations. Hundreds of the world’s leading brands — including HSBC, Chipotle, and Virgin Media — use our award-winning Conversational Cloud platform to connect with millions of consume...
1 Day ago
Data Scientist Manager
Information Technology
- Bangalore, Karnataka, India
Job DescriptionLeads a team of people who design, develop and program methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for client services and product e...
1 Day ago
Data Scientist Manager
Information Technology
- Bangalore, Karnataka, India
Job DescriptionLeads a team of people who design, develop and program methods, processes, and systems to consolidate and analyze unstructured, diverse “big data” sources to generate actionable insights and solutions for client services and product e...
1 Day ago
Sr. QA Engineer
Information Technology
- Bangalore, Karnataka, India
Role Summary:Picarro is seeking an exceptional Sr. QA Engineer for functional testing of Picarro Analyzers. This role expects you to analyze requirements, create and execute test-plan, and record results in test-repo. This person is also expected to...
1 Day ago
C++ Graphics and Windowing System Software Engineer - Mir
Information Technology
- Bangalore, Karnataka, India
We build a high-performance, high-efficiency stack for window managers and display subsystems in C++, called Mir. We're growing the team and looking for new colleagues who share our passion for precision, performance and user experience.Our goal is ...
Talk to us
Feel free to call, email, or hit us up on our social media accounts.
Email
info@antaltechjobs.in