IT Support Specialist

Join our Team

About this opportunity:

The IT Support Specialist role is responsible for providing onsite and remote technical assistance and support related to computer systems, hardware, or software. Responds to queries, runs diagnostic programs, isolates problem, determines and implements solution.

What you will do:

• Provide technical assistance and support for ICT systems, software, and hardware.
• Develop training manuals and other technical documentation
• Respond to queries over the phone, chat or web tickets
• Log tickets for incidents and service requests on behalf of IT users
• Train users.
• Maintain optimal performance of computer systems.
• Install, modify and repair computer hardware, software and accessories
• Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), Telephony and other systems.
• Follow up with users on status, feedback and to ensure issues have been resolved.
• Support users seeking technical assistance in person, over the phone, on chat or email.
• Direct unresolved issues to the next level of support personnel.
• Provide accurate information on IT products or services.
• Record events and problems and their resolution in logs and contribute to knowledge base articles.
• Pass on any feedback or suggestions by users to the appropriate internal team.
• Identify and suggest possible improvements for procedures and ways of working.
• If necessary, log tickets for incidents and service requests on behalf of IT users
• Proactively identify issues and resolve before they become an incident
• Follow up with users on status, feedback and to ensure issues have been resolved
• Attend user experience information sessions and ensure best practice is roll-out locally
• Support meeting room solutions including audio visuals and wall panel
  
  

The skills you bring:

• Minimum 2 Years of experience working with Microsoft Windows Operating Systems
• Knowledgeable in additional OS such as MacOS and Linux is a plus
• Experience with networking (LAN, WLAN and WAN) concepts and technologies
• Knowledgeable in managing iOS and Android devices.
• Experience with Microsoft Office 365 (Outlook, Skype, TEAMS, etc.)
• Client Facing Skills (friendly, approachable, calm under fire and patient)
• Proven experience as a help desk technician or other customer support role
• Excellent teamwork, time-management and organizational skills
• Ability to diagnose and resolve technical issues
• Excellent communication skills
  
  

What happens once you apply?

Click Here to find all you need to know about what our typical hiring process looks like.

We encourage you to consider applying to jobs where you might not meet all the criteria. We recognize that we all have transferrable skills, and we can support you with the skills that you need to develop.

Encouraging a diverse and inclusive organization is core to our values at Ericsson, that's why we champion it in everything we do. We truly believe that by collaborating with people with different experiences we drive innovation, which is essential for our future growth. We encourage people from all backgrounds to apply and realize their full potential as part of our Ericsson team. Ericsson is proud to be an Equal Opportunity Employer. learn more.

Primary country and city: India (IN) || Bangalore

Job details: IT Support Specialist

Primary Recruiter: Hina Yadav

Hiring Manager: Nishant Kishore

]]>