IT Support Specialist

At Sectigo, we align around our mission and pride ourselves in helping thousands of customers sleep better at night.

Sectigo is a leading provider of digital identity and cybersecurity solutions, offering a comprehensive suite of products to protect online transactions and communications. Our mission is to secure the digital landscape for enterprises worldwide.

“When people think Online trust management, they think Sectigo because we offer our customers unparalleled peace of mind.”

How we show up with each other and our customers every day is just as important, and we win as #OneSectigo by living out our core values - Support, Excellence, Collaboration, Teamwork, Integrity, Growth and Openness. We are committed to investing in our diverse teams where everyone understands their role and how they support our strategic goals, we drive operational excellence through scale and efficiency, and we strive to delight our customers and become the market leader in our industry. If you aspire to join a driven team that holds each other accountable to meeting our lofty goals and you’d like to be part of our growth story in delivering a market leading user experience, we’d like to talk to you.

We are seeking a highly motivated and skilled IT Support Specialist to join our global Corporate IT team. The ideal candidate will work full-time out of our Chennai office in DLF and provide technical assistance and support to our employees, ensuring efficient and effective use of technological resources. This role involves administering user profiles, troubleshooting hardware and software issues, managing IT infrastructure, and delivering excellent customer service to end-users globally.

This is a full-time and in-office position, working 5 days a week from our Chennai office.

What You’ll Be Doing:

End User Support:

• Respond to IT support requests via phone, email, or in-person, and provide timely resolution to technical issues.
• Assist users with hardware and software problems, guiding them through diagnostic steps and resolving problems remotely or on-site.
• Onboard and offboard employees using Active Directory/O365 and other third-party systems.

Hardware and Software Maintenance:

• Install, configure, and maintain desktops, laptops, mobile devices, printers, and other hardware peripherals.
• Perform software installations, updates, and patches on end-user devices using device management software.
• Troubleshoot and resolve issues related to operating systems and application software.

Documentation and Training:

• Create and update documentation for IT procedures, troubleshooting steps, and user guides.
• Provide training to end-users on the proper use of hardware, software, and security protocols.

IT Infrastructure Management:

• Assist in the management of IT assets, including inventory tracking and documentation.
• Assist the systems engineering team with monitoring and maintaining servers, ensuring optimal performance and reliability.
• Conduct regular backups and implement disaster recovery procedures.
• Coordinate IT e-waste with management and local vendors.

Network Support:

• Assist the network team in the setup, configuration, and maintenance of networking equipment.
• Troubleshoot network connectivity issues and ensure proper functioning of network resources.
• Collaborate with the network team to implement and maintain security protocols.

Security and Compliance:

• Implement and enforce security measures to protect data and systems.
• Ensure compliance with company policies and industry regulations related to IT security.

Other duties as assigned and related to the nature of this role and company initiatives.

Education:

• Bachelor’s degree from an accredited institution, with a degree preferred in Computer Science or related field.
• Certifications such as CompTIA A+, Network+ or Microsoft Certified: MCDST.

Experience:

• 3+ years administering and supporting operating systems in a secure corporate environment.

Ideal Candidate Profiles, Talents, and Desired Qualifications:

• Expert knowledge of Windows, Mac, Linux, IOS, and Android operating systems.
• Strong knowledge of Microsoft 365 and the associated business applications.
• Solid understanding of networking concepts and protocols.
• Ability to lift 30 pounds.
• Tools Proficiency:
• Proficiency in IT Ticketing Systems (e.g. Jira, FreshService) and collaboration platforms (e.g., Microsoft Teams, Zoom).
• Experience using mobile device management systems. (e.g. Intune, Jamf)
• Soft Skills:
• Must be able to communicate clearly in English.
• Excellent problem-solving and interpersonal communication skills.
• Must be able to work in a global, deadline driven, and fast paced environment.
• Ability to establish priorities, work independently, and proceed with objectives with minimal supervision.

Global team. Global reach. Global impact.

At Sectigo, we believe doing good is good business. Our strength and our success come from our team of passionate, engaged individuals who make a difference, both locally and globally. Our commitment to engagement is rooted in an unconditionally inclusive workforce, embodying our unique perspectives, heritages, and backgrounds, all as diverse as the experiences of each Sectigo employee. Importantly, we strive to be recognized not only as the CLM leader but also for our intentional efforts to promote employees into the roles that most challenge and excite them, into experiences that allow them to grow their interests as we grow the business. We are committed to bringing a little bit of fun and a whole lot of happiness into everything we do so that our work – and our team members – reflect the positive outcomes we deliver to our customers every day.