IT Support Specialist

Overview

Position: IT Support Specialist (SOFTWARE ,HARDWARE , NETWORKING, DIGITAL MARKETING)

Location: Ahmedabad, GJ (onsite)

Role Overview:
The IT Support Specialist will play a key role in managing day-to-day IT operations and providing technical support for employees. This role ensures smooth functioning of hardware, software, and network systems while troubleshooting issues to minimize downtime.

Key Responsibilities:

• Technical Support:
• Provide first-level IT support to employees via in-person, calls, or remote assistance.
• Troubleshoot hardware and software issues for desktops, laptops, printers, and peripherals.
• Assist users with basic queries related to software tools (e.g., MS Office, MS Teams, Remote Desktop).
• System Maintenance:
• Install, update, and configure software applications and operating systems.
• Perform routine maintenance checks to ensure system efficiency.
• Monitor system backups and ensure data security.
• Network Support:
• Assist in monitoring and troubleshooting network connectivity issues (LAN/WAN, Wi-Fi).
• Coordinate with the IT vendor for critical network and server issues.
• Asset Management:
• Track and maintain IT inventory, including laptops, desktops, software licenses, and accessories.
• Facilitate timely hardware upgrades and replacements.
• Security & Compliance:
• Ensure systems adhere to security protocols and data privacy policies.
• Monitor antivirus, firewall settings, and endpoint security.
• Report and document any IT-related breaches or vulnerabilities.
• User Training & Documentation:
• Assist in onboarding new employees by setting up IT systems and credentials.
• Create user manuals and provide basic IT training for employees.
• Collaboration:
• Coordinate with cross-functional teams for IT requirements and system updates.
• Liaise with external vendors for technical assistance as needed.

Requirements:

• Education: Bachelor's degree in Computer Science, IT, or related field.
• Experience: 1-2 years in IT support or similar role.
• Skills:
• Strong troubleshooting and problem-solving skills.
• Knowledge of Windows OS, MS Office Suite, and Remote Desktop tools.
• Familiarity with basic networking concepts.
• Excellent communication and interpersonal skills.

Job Types: Full-time, Permanent

Pay: ₹15,000.00 - ₹40,000.00 per month

Shift:

• Day shift

Work Days:

• Monday to Friday

Work Location: In person