IT Support Internship in Bangalore (Hybrid)

Selected Intern's Day-to-day Responsibilities Include

• Monitoring and maintaining networks and servers.
• Maintaining IT help desk.
• Upgrading, installing and configuring new hardware and software to meet company objectives.
• Implementing security protocols and procedures to prevent potential threats.
• Creating user accounts and performing access control.
• Performing diagnostic tests and debugging procedures to optimize computer systems.
• Documenting processes, as well as backing up and archiving data.
• Developing data retrieval and recovery procedures.
• Designing and implementing efficient end-user feedback and error reporting systems.
• Supervising and mentoring IT department employees, as well as providing IT support.
• Keeping up to date with advancements and best practices in IT administration.
• Ensuring security through access controls, backups and firewalls.
• Building an internal wiki with technical documentation, manuals and IT policies.
• Setting up accounts and workstations.
  
  

Knowledge of international calling tools is a plus.

About Company: The MetroMax Group is a conglomerate based out of Atlanta, USA. Besides Atlanta, we have offices in Bangalore and Mohali in India. We cater our services to the transportation and logistics sector through trucking, last-mile delivery, dispatch, BPO, and IT services in the transportation sector of Atlanta, which is the transportation hub for the USA. Atlanta has the world's busiest airport, 3rd largest US port, and is home to 85% of the world's largest 3PL companies.

The MetroMax group leverages its deep connections within the transportation industry to provide an array of services to a broad spectrum of clients. The MetroMax Group's India center anchors the back office support and IT/BPO businesses for the US office.