IT Support Executive

Overview

IT Support Executive (B.Tech in IT/CS) – Brief Description

Position Overview:
An IT Support Executive with a B.Tech in Information Technology (IT) or Computer Science (CS) is responsible for providing technical assistance, troubleshooting, and ensuring the smooth functioning of an organization's IT systems and networks. This role involves diagnosing technical issues, installing software/hardware, and ensuring system security and efficiency.

Key Responsibilities:

• Technical Support: Provide first-level support to employees/customers for hardware, software, and network-related issues.
• System Maintenance: Install, configure, and maintain computer systems, software, and peripheral devices.
• Troubleshooting: Diagnose and resolve technical issues related to desktops, laptops, printers, and networks.
• Network Support: Assist in network setup, configurations, and monitoring to ensure uninterrupted connectivity.
• Software Support: Install and update applications, antivirus programs, and operating systems.
• Data Backup & Security: Ensure data backups are taken regularly and systems are protected against cyber threats.
• Documentation: Maintain records of issues and solutions for future reference.
• Coordination: Liaise with vendors and service providers for system upgrades, repairs, or replacements.

Skills & Competencies Required:

• Knowledge of Windows, Linux, and basic networking concepts.
• Familiarity with hardware troubleshooting and software installation.
• Strong problem-solving and analytical skills.
• Good communication and interpersonal skills.
• Ability to work under pressure and handle multiple tasks.

Qualifications:

• B.Tech in Information Technology (IT) or Computer Science (CS).
• Knowledge of basic programming concepts (optional but preferred).
• Certifications like CCNA, Microsoft, or CompTIA (preferred but not mandatory).

Job Types: Full-time, Permanent

Pay: ₹9,941.61 - ₹40,000.00 per month

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Experience:

• total work: 4 years (Preferred)

Work Location: In person