IT Support Executive

Overview

Responsibilities:

Client Support & Communication

• Act as the first point of contact for client inquiries.
• Provide solutions via email, phone, and remote support.

Technical Assistance

• Guide clients on software usage and troubleshooting.
• Ensure timely issue resolution to maintain customer satisfaction.

Data Analysis & Reporting

• Use Advanced Excel (VLOOKUP, IF condition, formulas) to analyze and validate data.
• Generate custom reports based on client needs.

Documentation & Email Drafting

• Draft professional emails for solutions, updates, and follow-ups.
• Maintain records of client interactions and resolutions.

Collaboration & Teamwork

• Work with internal teams to escalate complex issues.
• Provide feedback to improve software and client experience.

Requirements:

• Strong problem-solving and troubleshooting skills.
• Experience in IT support, HRMS, or payroll software is a plus.
• Proficiency in Advanced Excel (VLOOKUP, formulas, etc.).
• Excellent written and verbal communication skills.
• Ability to manage multiple client queries efficiently.

Job Types: Full-time, Permanent

Pay: ₹18,000.00 - ₹25,000.00 per month

Benefits:

• Paid sick time
• Paid time off
• Provident Fund

Shift:

• Day shift

Education:

• Bachelor's (Required)

Experience:

• IT Support Executive or Software support Execuitve: 1 year (Required)

Language:

• English (Required)

Work Location: In person