IT Support Engineer L2

Overview

• Work with a team of engineers & resolve assigned tickets by visiting client sites.
• End user support onsite or remote.
• Excellent knowledge on MS Windows 7, 8, 8.1 & 10 operating system.
• Excellent knowledge on MS Windows Server 2012, 2016, 2019, 2022.
• Hands on experience and knowledge on RAID configurations.
• Knowledge on Server Migration for 2012 to 2022.
• Knowledge on Widows Server Clustering.
• Knowledge of troubleshooting IOS & MAC systems.
• Installation & troubleshooting or MS Office products.
• Strong troubleshooting knowledge of Outlook, Email issues.
• Strong Knowledge and experience on O365 Management Portal.
• Knowledge and experience on SharePoint and OneDrive.
• Knowledge and experience on Email Hosting Migrations, DNS Management.
• Knowledge on MS Azure, MS InTunes & Cloud technologies.
• Hands on troubleshooting knowledge of LAN/WAN issues, Wi-Fi AP configurations.
• Ability to install/configure & troubleshoot various types of printers.
• Ability to configure email accounts, outlook on PC & Mobile devices.
• Knowledge on various Backup Technologies, Veeam backup, Cloud Backup, Acronis.
• Understanding of Windows Servers & Hyper-V, Virtualization.
• Hands-on working Knowledge on Active Directory, GPO, DHCP / DNS record updates.
• Knowledge on Firewalls, FortiGate, Sonic Wall, Sophos.
• Hands on Knowledge on Firewall Policies, VPN Tunneling, SSL VPN.
• Knowledge of Video Conferencing systems.
• Knowledge on CCTV, NVR, DVR configuration and settings.
• Demonstrate proactive approach. Identify and suggest possible improvements on procedures.
• Carry out preventive maintenance as per the scheduled calendar.
• Knowledge on Assets Management, Assets & Inventory Documentation, IT Infrastructure Documentation, etc.
• Excellent attitude towards user support & possess strong communication skills.
• Having experience of 8 to 10 years
• Addon if having the certificates of MCSE / MCP / MCITP, MCSA, CCNA

Job Types: Full-time, Permanent

Pay: ₹60,000.00 - ₹70,000.00 per month

Benefits:

• Health insurance

Shift:

• Day shift

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Work Location: In person