IT Support Engineer L1

Overview

Skill Set-

• Min Bachelor Degree in computer/ IT/ ENTC
• Good Communication Skills
• Good to have CCNA certification for understanding of IT infrastructure concept.

Roles & Responsibilities-

• Maintenance and troubleshooting of standard software packages.
• Microsoft OS, System Software, Installation and upgrades.
• Fault finding like MS-office / O 365 related issues resolution
• Problems related to the usage of the internet and emails.
• Maintaining Regular call Reports.
• Coordinate with Internal authorities/Department for IT solutions.
• Knowledge of Windows client and server OS troubleshooting
• L1 Support for network troubleshooting
• L1 Support for server standard roles
• Timely Suggestions to improve existing the IT infrastructure
• Maintain the asset list as per Customer Standard.
• Basic Troubleshooting of the internet lease line.
• Firewall/Network security basic troubleshooting and configuration.
• L1 Support for standard Backup solution.
• Hands on experience resolving hardware board level issues
• Configuring BIOS settings ,BIOS upgrades
• Troubleshooting computer peripherals, like printers and scanners issues
• Setting up new computer systems
• Hands on experience on Cisco Switches, Cisco devices.
• Should be able to resolves issues related to Antivirus software

Please note the following points

• Candidates should have two- wheeler with licence and ready to relocate near by shirwal only prefer.
• it’s not a field work but bike require to manage two sites

Job Types: Full-time, Permanent, Fresher

Pay: From ₹15,000.00 per month

Benefits:

• Paid time off

Shift:

• Day shift

Work Days:

• Monday to Friday
• Weekend availability

Work Location: In person