IT Support Engineer

Overview

Troubleshooting and Problem Solving:

• Diagnose and resolve technical issues reported by customers, both over the phone and potentially through other channels.
• Ask clarifying questions to understand the nature of the problem and gather relevant information.
• Follow established procedures and protocols to address common issues.
• Escalate complex or unresolved issues to higher-level support teams.

Customer Communication:

• Communicate clearly and empathetically with customers, providing updates on the status of their issues.
• Explain technical concepts in a way that is easy for non-technical users to understand.
• Handle customer inquiries and complaints professionally and efficiently.

Technical Skills:

• Possess a good understanding of hardware and software, including operating systems, networks, and common applications.
• Be able to install, configure, and troubleshoot software and hardware.
• Stay up-to-date with the latest technologies and products supported by the company,

Documentation and Record Keeping:

• Maintain accurate records of customer interactions and issue resolutions.
• Document troubleshooting steps and solutions for future reference.

Job Type: Full-time

Pay: ₹10,000.00 - ₹15,000.00 per month

Shift:

• Day shift

Experience:

• Customer support: 1 year (Preferred)

Language:

• Marathi (Preferred)
• English (Preferred)

Work Location: In person