IT Support Engineer

Overview

GreenOps is an Equal Opportunity Employer and encourages applicants from all backgrounds to apply.

About the Role

GreenOps Private Limited, Ahmedabad is seeking a dedicated and proactive IT Support Engineer with 1–3 years of experience to manage and maintain our IT infrastructure, ensure network hygiene, enforce IT policies, and provide technical support to our single-office operations. The ideal candidate should have hands-on experience in hardware upkeep, software management, network maintenance, and vendor coordination.

Key Responsibilities

1. IT Infrastructure Management

• Install, configure, and troubleshoot IT hardware including desktops, laptops, printers, routers, switches, and UPS systems.
• Perform routine maintenance, upgrades, and patch management of hardware and software.
• Ensure network hygiene, including monitoring network performance, configuring network devices, and resolving connectivity issues.
• Manage software licenses, updates, and compliance to prevent unauthorized usage.

2. Technical Support & Troubleshooting

• Provide technical support to employees for hardware, software, and network issues.
• Configure and set up new devices and systems as required.
• Address and resolve IT-related queries efficiently and professionally.

3. Google Workspace Management

• Administer Google Workspace, including user management, permissions, security settings, and generating usage reports.
• Ensure adherence to email and file-sharing policies.

4. Vendor Management & Coordination

• Collaborate with vendors for hardware procurement, software renewals, and maintenance contracts.
• Coordinate with external service providers for repairs, upgrades, and preventive maintenance.
• Maintain clear communication with vendors to ensure timely resolution of issues.

5. Reporting & Documentation

• Maintain accurate logs and generate daily, weekly, and monthly reports on maintenance activities, software updates, network health, and vendor coordination.
• Document all IT-related activities, processes, and configurations thoroughly.

Requirements

• Educational Background:
• B.E./B.Tech in IT, Computer Science, ECE, Electrical Engineering, or equivalent.
• B.Sc. in IT/Computer Science or Diploma in IT/Networking/System Administration (with certifications).
• Preferred Certifications:
• CompTIA A+ / Network+, CCNA, Microsoft Certified: Modern Desktop Administrator Associate, Google Workspace Administration Certification.
• Experience:
• 1–3 years of relevant experience in IT infrastructure management, troubleshooting, vendor coordination, and reporting.
• Skills:
• Proficiency in hardware maintenance, network management, software updates, and Google Workspace administration.
• Strong troubleshooting abilities and proactive problem-solving approach.
• Good communication skills and attention to detail.
• Vendor management and reporting proficiency.

Other Details

• Location: Full-time position based at GreenOps office in Ahmedabad, Gujarat.
• Work Hours: 9:30 AM – 6:30 PM, Monday to Saturday (2nd and 4th Saturday off).
• Compensation: As per experience and qualification.

Job Type: Full-time

Pay: ₹15,000.00 - ₹25,000.00 per month

Benefits:

• Flexible schedule
• Leave encashment

Shift:

• Day shift

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Required)

Application Question(s):

• Have you developed proprietary software tools for network monitoring and troubleshooting from scratch?
• Have you managed software licenses, performed updates, and ensured compliance across multiple systems?
• Have you configured and maintained LAN/WAN networks, including troubleshooting connectivity issues, for at least one year?

Experience:

• IT support: 1 year (Required)

Work Location: In person