IT Support Engineer

Overview

• Bachelor’s Degree in Computer Science, Math, or related discipline, and 6+ years of equivalent work experience or 4+ years of related work experience.
• 3+ years of technical support helping enterprise customers
• Thorough understanding of the Network / Datacenter infrastructure - TCP/IP, UDP, LDAP(s), DNS, DHCP and TLS Protocols, Network Firewalls, Loadbalancers, Disaster Recovery mechanisms etc
• Experience with Wireshark / other packet capturing utilities to analyze traffic anomalies.
• Experience with VPN platforms providing remote access.
• Internal or external customer-facing experience as a technical lead
• Excellent oral and written communication skills, presenting to an audience containing executive team member(s)
• Experience in a 24x7 operational services or support environment
• Experience with cloud technologies and models.
• Experience with Windows / Mac / Unix Operating systems.

Job Type: Full-time

Pay: ₹1,400,000.00 - ₹1,800,000.00 per year

Benefits:

• Food provided
• Paid sick time
• Provident Fund

Shift:

• Rotational shift

Work Days:

• Monday to Friday

Experience:

• Technical support: 3 years (Required)
• overall: 6 years (Required)

Work Location: In person