IT Support Engineer

Overview

An IT Support Engineer specializing in Desktop, Network, and CCTV provides technical assistance to ensure smooth operation of IT infrastructure, including end-user devices, networks, and security systems like CCTV. Below is a detailed overview of responsibilities, qualifications, and skills relevant to this role:

Key Responsibilities:

• Desktop Support:
• Troubleshooting and Repair:
• Diagnose and resolve hardware, software, and peripheral issues for desktop and laptop users.
• Install, configure, and upgrade operating systems (Windows, MacOS, etc.) and applications.
• User Support:
• Provide remote or on-site technical support to end-users for IT issues, including software configurations, printing problems, and system performance.
• Hardware Maintenance:
• Install and replace computer components such as hard drives, RAM, and power supplies.
• Network Support:
• Network Troubleshooting:
• Troubleshoot and resolve issues related to network connectivity, including LAN, WAN, and Wi-Fi.
• Assist in network configuration tasks, such as IP address management, DNS, DHCP, and VPN setups.
• Network Equipment:
• Install, configure, and maintain network equipment such as routers, switches, and firewalls.
• Conduct routine checks and monitoring of network performance to ensure stable operations.
• CCTV Support:
• Installation and Maintenance:
• Install, configure, and maintain CCTV surveillance systems, including cameras, DVRs/NVRs, and related software.
• Troubleshooting:
• Identify and resolve issues with CCTV systems, such as camera malfunction, recording failures, and network issues affecting the system.
• System Upgrades:
• Implement upgrades for CCTV systems and ensure they are operating with the latest technology and security protocols.
• System Administration:
• User Account Management:
• Manage user accounts, permissions, and security settings within Active Directory or similar directory services.
• Data Backup and Recovery:
• Perform backups for critical systems and ensure effective recovery plans for desktop and network environments.
• Patch Management:
• Apply security patches and updates to desktop systems and network devices to maintain system integrity.
• Security and Compliance:
• Security Measures:
• Assist in implementing and monitoring security measures, including antivirus, firewalls, and access controls.
• Compliance:
• Ensure systems meet compliance standards and follow company policies for security and data protection.
• Documentation and Reporting:
• Maintain detailed records of IT issues, troubleshooting steps, and system configurations.
• Prepare reports on network performance, security incidents, and IT support activities.

Qualifications and Skills:

• Technical Skills:
• Operating Systems:
• Proficiency in Windows, macOS, and Linux operating systems.
• Networking:
• Strong knowledge of networking fundamentals (TCP/IP, DNS, DHCP, VLANs, etc.).
• CCTV Systems:
• Experience with CCTV installation and configuration, including IP cameras and video management systems.
• Hardware & Software:
• Ability to troubleshoot and repair hardware (desktops, laptops, printers) and software issues.
• Experience:
• Desktop Support:
• 2-5 years of experience in providing desktop support or IT helpdesk services.
• Network Support:
• Hands-on experience with networking devices and infrastructure (routers, switches, cabling).
• CCTV Systems:
• Experience with CCTV system setup, troubleshooting, and maintenance is essential.
• Certifications:
• Certifications like CompTIA A+, CompTIA Network+, or Microsoft Certified: Modern Desktop Administrator Associate are valuable.
• Cisco Certified Network Associate (CCNA) is highly beneficial for network support.
• Knowledge of specific CCTV brands/systems (e.g., Hikvision, Dahua) may be an advantage.
• Problem-Solving:
• Strong troubleshooting skills to resolve technical issues efficiently.
• Ability to think logically and apply systematic approaches to complex problems.
• Communication:
• Excellent communication skills to assist users and work effectively with other IT teams.
• Ability to document solutions clearly and provide instructions to non-technical staff.
• Teamwork and Autonomy:
• Capable of working independently on tasks and managing time effectively.
• Able to collaborate with IT teams on larger infrastructure and security projects.

Educational Requirements:

• A degree in Information Technology, Computer Science, or a related field is often preferred but not always mandatory.
• A strong practical background with hands-on experience can often substitute for formal education.

Career Path:

This role can lead to more advanced positions like IT Systems Administrator, Network Engineer, or Security Analyst, depending on the individual’s skills and career goals.

In summary, an IT Support Engineer specializing in desktop, network, and CCTV systems must have a mix of technical expertise in hardware, software, networking, and surveillance systems, with a strong emphasis on customer service and problem-solving.

Job Type: Full-time

Pay: ₹15,024.17 - ₹25,632.25 per month

Benefits:

• Commuter assistance
• Provident Fund

Shift:

• Day shift

Work Days:

• Weekend availability

Work Location: In person