IT Support Engineer

SynapseIndia is a software development company with over 24 years of experience, featuring development offices in India and the USA. We serve clients worldwide, delivering innovative solutions tailored to their needs. Our Noida SEZ office is conveniently located just a 10-minute walk from the nearest metro station.

Why work with us?

• Partnerships with Industry Leaders: We are a Google and Microsoft partner, staffed by certified professionals.
• Global Presence: As a multinational corporation, we have clients and employees across the globe.
• Structured Environment: We follow CMMI Level-5 compliant processes to ensure quality and efficiency.
• Timely Salaries: We have consistently paid salaries on time since our inception.
• Job Stability: Despite market fluctuations, we have not had to lay off employees.
• Work-Life Balance: Enjoy weekends off on the 2nd and last Saturday of every month, with no night shifts.
• Our employees are 100% satisfied, thanks to a culture of trust and growth opportunities.
• Eco-Friendly Workplace: We promote health and well-being with special anti-radiation and energy removal features in our offices.
• We prioritize the job security of all our employees.
• We celebrate all festivals with enthusiasm and joy.
• Yearly Appraisals: Exceptional performers can receive over 100% increments during appraisals.
• We recognize and reward top performers on a monthly basis for their outstanding contributions.
• We provide Accidental and Medical Insurance to our employees.

Who are we looking for?

Designation : IT Support Engineer
Experience Range : 3+ years

What is the work?

• Handling user issue throughout the day (Like: Laptop, Desktop, VPN, RDP, SVN, M365 etc).
• Handling user issue related to Web sites, Firewall, Cloud VM's and FTP.
• Windows, Mac mini and mac laptop system configuration , installation and ios update, taking backup through time machine , check hardware issue, clone of hard disk.
• Software support i.e. installing/updating softwares e.g. Microsoft & Mobile application tools, ubantu and linux system configuration, installations, etc.
• Printer installation and configuration.
• FTP connection handling, skype support, Outlook support , VPN windows support.
• Firewall and proxy server handling e.g. configuration, backup and restoring backup, creating rules, url blocking, filtering, etc.
• Network monitoring e.g. identifying network loop, VLAN configuration, LAN cable punching , IO panel punching , LAN testing, etc.
• Coordination with all hardware related vendors.
• Monitoring/Controlling of all IT related devices of organization on regular basis.
• Monitoring VMs, HDD utilization and health on physical servers.
• Handling ISP's, Routers and switches.
• Handling Active directory server, Exchange server and M365.
• Asset/Device management.

Note: This is Work from office opportunity.