IT Support Engineer

Overview

Job description

Essential skills:

• Provide technical support to internal users on IT-related issues including software, hardware, network, and peripherals.
• Troubleshoot and diagnose problems, utilizing remote support tools, diagnostic utilities, and technical knowledge to resolve issues promptly.
• Escalate complex issues to higher levels of support or relevant teams for resolution and follow up to ensure closure.
• Monitor and maintain computer systems, networks, servers, and related infrastructure.
• Perform routine maintenance tasks such as system updates, patches, backups, and system performance optimization.
• Assist in the deployment, configuration, and maintenance of IT hardware, software, and systems.
• Coordinate with vendors and IT procurement for purchasing, licensing, and maintenance of IT equipment and software.

Nice to have skills:

• Strong knowledge of IT systems, hardware, software, and network infrastructure.
• Experience in troubleshooting and resolving technical issues across various Operating Systems.
• Advance skills in using Microsoft Office 365, MS Teams, Excel and working collaboratively on platforms such as Share-Point, Azure.
• Good knowledge of spreadsheets, Administration skills, Data entry, Document management.
• Experience in system administration tasks such as user management, account provisioning, and access control.
• Good to know have experience in configuring Software Firewalls and VPN's
• Experience in have in system administrator, Admin centre and Bios Administrator is preferable.
• Willing to learn and work new things

Job Type: Full-time

Pay: From ₹15,000.00 per month

Benefits:

• Paid time off

Shift:

• Day shift

Ability to commute/relocate:

• Adyar, Chennai, Tamil Nadu: Reliably commute or planning to relocate before starting work (Preferred)

Experience:

• Azure: 1 year (Preferred)
• System administration: 2 years (Preferred)
• Software troubleshooting: 2 years (Preferred)
• IT support: 2 years (Preferred)
• Firewall and VPN: 1 year (Preferred)

Work Location: In person