IT Support Analyst

Overview

Job Brief
We are looking for a competitive and trustworthy IT Support Analyst to join our team and assist with resolving technical issues, providing support to end-users, and ensuring smooth IT operations across the organization.

Roles & Responsibilities

• Provide first-line IT support by diagnosing and troubleshooting technical issues related to hardware, software, and network problems.
• Respond to support requests via phone, email, or in-person and ensure timely resolution of issues.
• Coordinate with internal teams (software developers, system admins, etc.) to escalate issues that require more advanced troubleshooting.
• Maintain, configure, and troubleshoot IT systems, including computers, servers, networks, and applications.
• Assist in setting up new hardware, software, and user accounts, ensuring all systems are working properly.
• Maintain and monitor system health, including backups, updates, and security patches.
• Document all technical issues, resolutions, and requests in the ticketing system, ensuring accurate and up-to-date records.
• Perform routine maintenance tasks such as system updates, security patches, and software upgrades.
• Assist users with training and guidance on how to use various software tools and systems.
• Prepare and distribute technical documentation, including system manuals and release notes for updates.
• Collaborate with IT team members to maintain network security, perform audits, and ensure compliance with company policies.

Skills Required

• Solid knowledge of IT systems, operating systems (Windows, macOS, Linux), and network configurations.
• Strong problem-solving skills with the ability to troubleshoot and resolve technical issues.
• Excellent verbal and written communication skills for providing support and documentation.
• Familiarity with remote desktop tools and helpdesk software (e.g., ServiceNow, Jira, Zendesk).
• Ability to work independently and as part of a team, with a strong customer service focus.
• Ability to prioritize tasks and manage time effectively to meet deadlines.
• Knowledge of IT security protocols and best practices.

Qualifications

• A bachelor’s degree in Information Technology, Computer Science, or a related field (or equivalent work experience).

Experience

• Freshers to 1 years of proven experience in IT support or a related technical role.

Job Types: Full-time, Permanent

Pay: ₹20,000.00 - ₹25,000.00 per month

Shift:

• Day shift
• Fixed shift
• Morning shift

Work Days:

• Monday to Friday

Education:

• Bachelor's (Preferred)

Experience:

• Microsoft Office: 1 year (Preferred)
• total work: 1 year (Preferred)
• Business analysis: 1 year (Preferred)

Work Location: In person