IT Support Admin

Phenom Intro:

Our purpose is to help a billion people find the right work! Phenom is an AI-Powered talent experience platform that is redefining the HR tech space. We have grown into a global organization with offices in 6 countries and over 1,500 employees. As an HR tech unicorn organization, innovation and creativity is within our DNA. Come help us make every talent moment Phenomenal!

What you'll do:

Phenom is seeking a skilled IT Support Analyst to join our Bangalore office. The ideal candidate will have hands-on experience in troubleshooting Windows, macOS, and Ubuntu environments while managing IT infrastructure and supporting end-users. This role requires expertise in MDM solutions, ticketing systems, basic networking, and conference room setup to ensure seamless IT operations.

Device Troubleshooting & Support:

• Provide technical support for Windows, macOS, and Ubuntu systems.
• Diagnose and resolve hardware, software, and OS-related issues.
• Ensure timely resolution of IT tickets using Jira Service Management (JSM).

MDM Management:

• Deploy and manage devices using Endpoint Central, Mosyle, and other MDM solutions.
• Enforce security policies and ensure compliance with company IT standards.

Networking & Infrastructure:

• Assist with basic network troubleshooting, including Cisco Meraki configurations.
• Support network connectivity issues and ensure a stable IT environment.

Conference Room & IT Setup:

• Set up and maintain AV equipment, conference room systems, and remote meeting solutions.
• Troubleshoot video conferencing tools and hardware for seamless communication.

User Access & IT Security:

• Manage user accounts, access controls, and IT security policies.
• Provide support for VPN, endpoint security, and system updates.

What you've done

• 2+ years of experience in IT support or a similar role.
• Strong expertise in Windows, macOS, and Ubuntu troubleshooting.
• Experience with MDM tools like Endpoint Central and Mosyle.
• Familiarity with ticketing systems (e.g., Jira Service Management - JSM).
• Basic knowledge of networking (Cisco Meraki preferred).
• Ability to troubleshoot conference room AV setups and IT equipment.
• Strong problem-solving skills with excellent verbal and written communication.

Preferred Qualifications:

• IT certifications (e.g., CompTIA A+, Cisco CCNA, or Microsoft certifications) are a plus.
• Experience with enterprise security policies and endpoint management.
• Familiarity with scripting (PowerShell, Bash, or Python) for automation is a bonus

We want you to be your best self and to pursue your passions!

• Health and wellness benefits/programs to support holistic employee health
• Growing organization with career pathing and development opportunities
• Tons of perks and extras in every location for all Phenoms!

Diversity, Equity, & Inclusion:

Our commitment to diversity runs deep! Diversity is essential to building phenomenal teams, products, and customer experiences. Phenom is proud to be an equal opportunity employer taking collective action to build a more inclusive environment where every candidate and employee feels welcomed. We recognize there is more to be done. Our teams are committed to continuous improvement until these powerful ideas are ingrained in our culture for Phenom and employers everywhere!