IT Support

Overview

Job Title: IT Support
Location: Remote
Department: IT
IT Team Lead

We are seeking a dedicated and experienced IT Team Lead to establish and manage our growing IT team. The ideal candidate will provide hands-on technical support to our remote employees while overseeing team operations to ensure seamless IT services.

Key Responsibilities

• Technical Support:
• Provide remote technical support to resolve hardware, software, and networking issues.
• Respond promptly to IT support requests and escalate issues when necessary.
• Perform hardware and software installations, configurations, and updates.
• System Management:
• Set up and manage VPN configurations and network security systems.
• Maintain and administer SharePoint Online, including troubleshooting and access control management.
• Implement and manage cybersecurity measures, ensuring compliance with best practices.
• Database Administration:
• Handle database administration, including writing SQL queries and ensuring database security.
• Analyze data and create reports to support business needs.
• Knowledge Base & Training:
• Create and maintain a database of "tips and tricks" for common IT issues to improve efficiency.
• Train team members on new systems, tools, and procedures.
• Team Leadership:
• Track and manage work reports, ensuring timely resolution of technical issues.
• Guide, mentor, and support team members, fostering a collaborative and efficient environment.
• Monitor performance and provide feedback to help the team meet organizational goals.

Skills and Qualifications

• Technical Expertise:
• Proven work experience in IT support (1–3 years minimum).
• Strong knowledge of installing and configuring Windows, Microsoft Office, and VPN setups.
• Experience in SharePoint Online management and troubleshooting.
• Familiarity with cybersecurity protocols and best practices.
• Database Skills:
• Experience in database administration and writing SQL queries.
• Knowledge of data analysis and reporting tools is an advantage.
• Problem Solving:
• Strong troubleshooting and critical thinking skills.
• Ability to diagnose and resolve technical issues efficiently.
• Communication:
• Excellent verbal and written communication skills.
• Ability to translate complex technical terms into simple language for non-technical users.
• Flexibility:
• Willingness to work in a rotational shift and adapt to dynamic business needs.

Preferred Skills

• Experience with cyber security management.
• Ability to manage and create SharePoint sites and workflows.
• Familiarity with ticketing systems for managing IT requests.

Benefits

• Opportunity to build and lead a team from the ground up.
• Hands-on experience with cutting-edge technologies.
• A collaborative and growth-oriented work environment.

Why Join Frontpoint Health?

• Be part of a mission-driven organization committed to improving lives through compassionate home-based care.
• Work in a supportive, collaborative environment where your contributions make a direct impact.
• Opportunities for professional growth and development in a growing industry.

Job Type: Full-time

Pay: ₹40,000.00 - ₹60,000.00 per month

Benefits:

• Work from home

Shift:

• US shift

Experience:

• total work: 2 years (Preferred)

Work Location: Remote

Application Deadline: 17/02/2025