IT Support - Sricity

Job Description

• Technical Support: Provide Level 2 support for advanced IT issues related to plant systems, networks, software, and hardware, escalated from L1 support. • Troubleshooting & Resolution: Diagnose and resolve technical problems in IT infrastructure, including servers, workstations, networking equipment, and plant-specific software applications. • System Monitoring: Monitor plant IT systems and networks, ensuring optimal performance and identifying potential issues before they impact plant operations. • Root Cause Analysis: Perform root cause analysis for recurring IT issues, proposing and implementing long-term solutions to minimize downtime and system failures. • Collaboration with Operations: Work closely with plant operations teams to ensure IT systems integrate smoothly with production and operational workflows. • Infrastructure Maintenance: Assist in the maintenance and upgrades of IT infrastructure, including hardware, software, and networking components. • Software & Applications Support: Provide support for plant-specific software applications, ensuring they are functioning properly and meeting operational needs. • Documentation & Reporting: Maintain accurate logs of incidents, service requests, troubleshooting efforts, and solutions. Provide reports on recurring issues and improvements. • Training & Knowledge Sharing: Assist in training plant staff on IT systems, tools, and best practices. Share knowledge with the IT support team and other relevant stakeholders. • IT Security: Ensure plant IT systems comply with security protocols and guidelines, addressing any vulnerabilities in a timely manner. • Compliance: Ensure all IT activities comply with company policies, industry standards, and regulatory requirements.

Key Responsibilities:

Posted: 0 day(s) ago
Location: TADA
Qualifications: Btech/BCA/Bcomm
Experience: 2 Years - 0 Months To 5 Years - 0 Months