IT Specialist

At DigitalOcean, we're not just simplifying cloud computing - we're revolutionizing it. We serve the developer community and the businesses they build with a relentless pursuit of simplicity. With our customers at the heart of what we do - and powered by a diverse culture that values boldness, speed, simplicity, ownership, and a growth mindset - we are committed to building truly useful products. Come swim with us!

As a IT Specialist at DigitalOcean, you will join a dynamic team dedicated to revolutionizing cloud computing. We are looking for a IT Specialist in Hyderabad, India.

What You'll Do:

Key Responsibilities:

• Helpdesk Support
• Handle and resolve tickets promptly, ensuring timely and effective solutions for user issues.
• Provide onsite helpdesk support and exceptional customer service, including VIP support for key users.
• Manage user accounts, including password resets and access rights in Okta and Google Workspace.
• Set up IT hardware and software, including configuring devices and installing applications.
• AV and Conferencing Support
• Set up, troubleshoot, and maintain AV equipment for meetings and conferences.
• Provide technical support for video conferencing tools, including Zoom and Google Meet.
• IT Logistics, Inventory, and Stock Management
• Manage IT logistics, including procurement, shipping, and delivery of hardware.
• Maintain accurate inventory of IT assets, including tracking warranties and updating asset information.
• Coordinate asset tagging, movement, and disposal as per company policies.
• Monitoring and Maintenance
• Monitor and troubleshoot servers, network components, and virtualization infrastructure.
• Perform preventive maintenance and manage security measures using tools like Jamf and Intune.
• Documentation and Reporting
• Update and maintain IT knowledge bases and documentation.
• Generate and share periodic reports on IT inventory, asset performance, and task execution.

What You'll Add to DigitalOcean:

Technical Expertise:

• Proficiency in troubleshooting macOS and Windows OS environments.
• Experience with Okta, Google Workspace, Jamf, Intune, Zoom, and Google Meet.
• Strong hardware support knowledge, including laptops, desktops, and peripherals.
  
  IT Support Experience:
• 3-4 years of experience in IT support, including remote and onsite assistance.
• Proven ability to troubleshoot hardware, software, and network issues.

Inventory and Logistics Management:

• Hands-on experience managing IT inventory, stock tracking, and warranty updates.
• Knowledge of IT asset management and logistics coordination.
  
  Soft Skills:
• Excellent communication and interpersonal skills.
• Ability to work effectively under pressure and manage multiple tasks simultaneously.
• Customer-focused mindset with a commitment to providing exceptional service.

Why You'll Like Working for DigitalOcean:

• We reward our employees. The salary range for this position is based on relevant years of experience and skills. Employees may qualify for a bonus in addition to base salary; bonus amounts are determined based on company and individual performance. We also provide equity compensation to eligible employees including grants of equity upon hire and the option to participate in our Employee Stock Purchase Program.
• We value development. You will work with some of the smartest and most interesting people in the industry. We are a high-performance organization that is always challenging our teams and employees to continuously grow. We maintain a growth mindset in everything we do and invest deeply in employee development through formalized mentorship and other internal programs. We provide all employees with reimbursement for relevant conferences, training, and education.
• We care about your well-being. In addition to cash and equity compensation, we also offer employees a competitive array of benefits. In the United States, these include health insurance, flexible vacation, retirement benefits, a generous parental leave program, and additional resources to support employees' overall well-being. While the philosophy around our benefits is the same worldwide, specific benefits may vary in other countries due to local regulations and preferences.
• We value diversity and inclusivity. We are an equal opportunity employer and we do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• This is a hybrid role

#LI-Hybrid