IT Manager (Service Based Company)

Overview

The IT Manager plays a crucial role in overseeing the technological infrastructure of the

organization, ensuring its smooth operation and addressing any technical issues that may

arise. This role requires experience in managing IT systems in organizations with 150 or more

employees.

Shift: 10 hours

Work Location: Noida Sector-62

Sat off: 1 in a month

Must be Presentable and have Good Communication Skills.

Job Responsibilities:

Identifying Hardware and Software Solutions: Assessing the organization's needs and

recommending appropriate hardware and software solutions to meet those needs

efficiently.

Troubleshooting Technical Issues: Investigating and resolving technical issues promptly to

minimize downtime and maintain productivity.

Diagnosing and Repairing Faults: Analyzing problems with hardware, software, and

network systems and implementing solutions to rectify faults.

Resolving Network Issues: Ensuring the organization's network infrastructure functions

optimally, resolving connectivity issues, and optimizing network performance.

Installing and Configuring Hardware and Software: Deploying and setting up new

hardware and software systems, ensuring compatibility and functionality.

Providing Timely and Accurate Feedback: Communicating with users to understand their

technical issues, providing timely updates on the status of resolutions, and ensuring user

satisfaction.

Following Up to Ensure Problem Resolution: Monitoring the progress of issue resolution

and following up with users to confirm that their technical problems have been resolved

satisfactorily.

Replacing or Repairing Necessary Parts: Managing hardware repairs and replacements,

coordinating with vendors or service providers when necessary.

Supporting the Roll-out of New Applications: Assisting in the implementation and

deployment of new software applications across the organization.

Providing Support Documentation: Creating procedural documentation and guides to

assist users in resolving common technical issues independently.

Managing IT Joining and Exit Formalities: Overseeing the onboarding and offboarding

processes for employees regarding IT systems and equipment.

Managing Multiple Cases: Handling multiple technical cases concurrently, prioritizing

tasks based on urgency and impact on business operations.

Testing and Evaluating New Technologies: Researching and evaluating emerging

technologies to assess their potential benefits and compatibility with the organization's

infrastructure.

Conducting Electrical Safety Checks: Performing routine safety checks on IT equipment to

ensure compliance with electrical safety standards and regulations.

Knowledge of Hosting Server and Domain: Familiarity with hosting server management

and domain administration to support the organization's online presence.

Assets Management: Tracking and managing IT assets, including hardware, software

licenses, and other resources, to ensure efficient utilization and compliance with

organizational policies.

Vendors Management: Liaising with external vendors and service providers to procure IT

equipment, software licenses, and support services as needed.

Data Recovery: Implementing data backup and recovery procedures to safeguard critical

organizational data and mitigate the risk of data loss.

Knowledge of Monitoring Tools: Utilizing monitoring tools to proactively identify and

address potential issues within the IT infrastructure before they escalate.

Job Type: Full-time

Pay: ₹25,000.00 - ₹40,000.00 per month

Benefits:

• Health insurance
• Provident Fund

Schedule:

• Day shift
• Fixed shift

Supplemental Pay:

• Performance bonus

Work Location: In person