IT Manager

Overview

Profile Summary: Experienced and results-driven IT Manager with over 7 years of comprehensive expertise in managing and securing enterprise-level IT infrastructure, with a strong focus on firewall administration, advanced networking, cloud backup solutions, and Office 365 management. Demonstrated success in leading IT operations, ensuring seamless network performance, data security, and system reliability for global clients, particularly in the United States. Adept at providing remote IT support, managing cloud-based environments, and implementing security protocols to meet compliance standards. Proficient in handling high-pressure situations with excellent problem-solving skills and a client-centric approach. Known for strong communication skills and the ability to work effectively across cross-functional teams and time zones. Holds certifications such as CCNA, CompTIA Security+, and Microsoft Certified Security Fundamentals.

Key Responsibilities:

Firewall Management:

• Administer and configure firewall solutions to secure company networks.
• Monitor firewall performance and conduct regular audits to ensure protection against external and internal threats.
• Develop and enforce firewall policies, procedures, and best practices.
• Troubleshoot and resolve any firewall-related issues.

Networking:

• Manage and optimise the company’s network infrastructure, including LAN, WAN, VPN, and wireless networks.
• Oversee the setup, configuration, and maintenance of routers, switches, and other networking hardware.
• Ensure high network availability, stability, and performance.
• Troubleshoot network issues and implement solutions to improve network efficiency.

Cloud Backup Management:

• Implement and maintain cloud-based backup solutions to ensure data security and disaster recovery.
• Oversee daily, weekly, and monthly backup operations, ensuring data integrity and availability
• Perform regular testing of backups to verify recovery processes.
• Manage cloud storage systems and optimize backup strategies for cost-effectiveness and scalability

Office 365 Administration:

• Administer and configure Office 365 accounts, ensuring proper access controls and security policies.
• Manage user licenses, permissions, and group policies in Office 365.
• Oversee integration and troubleshooting of Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Monitor and manage Office 365 security features such as Multi-Factor Authentication (MFA), Data Loss Prevention (DLP), and encryption.
• Support end-users with issues related to Office 365 and provide training on new features.

Remote IT Support to Clients:

• Provide timely remote IT support to clients, addressing and resolving issues related to hardware, software, networking, and cloud-based systems.
• Assist clients in troubleshooting technical problems through remote desktop tools, video conferencing, and phone support.
• Manage support tickets and track service requests to ensure issues are addressed promptly.
• Offer technical guidance and solutions for clients on best practices in using IT systems, cloud tools, and security protocols.
• Maintain detailed records of client interactions, issues, and resolutions.

IT Infrastructure & Systems Management:

• Lead the design, implementation, and ongoing support of IT infrastructure projects.
• Collaborate with the team to manage servers, databases, and other enterprise-level systems.
• Ensure the company’s IT systems remain up to date with the latest software, firmware, and security patches.

Security and Compliance:

• Ensure that network security protocols are in place, including firewalls, VPNs, anti-virus software, and encryption.
• Maintain compliance with industry standards and regulatory requirements related to IT infrastructure.
• Develop and enforce IT security policies and procedures, ensuring adherence across the organization.

Job Requirements:

Education: Bachelor’s degree in computer science, Information Technology, or a related field.

Experience:

• Minimum of 7 years of experience in IT management or related roles, with at least 3 years of hands-on experience in managing firewall, networking, cloud backup technologies, Office 365 administration, and providing remote IT support to clients.
• Proven experience in managing enterprise-level IT infrastructure, particularly cloud-based solutions.

Technical Skills:

• In-depth knowledge of firewall technologies (e.g., Cisco, Fortinet, Palo Alto).
• Strong understanding of networking protocols (TCP/IP, DNS, DHCP, VPNs, etc.).
• Experience with cloud backup solutions (e.g., AWS Backup, Veeam, Acronis, or similar platforms).
• Expertise in Office 365 administration, including Exchange Online, SharePoint, Teams, OneDrive, and security features.
• Manage user licenses, permissions, and group policies in Office 365.
• Oversee integration and troubleshooting of Office 365 applications (Outlook, Teams, OneDrive, SharePoint, etc.).
• Monitor and manage Office 365 security features such as Multi-Factor Authentication (MFA), Data Loss Prevention (DLP), and encryption.
• Support end-users with issues related to Office 365 and provide training on new features.
• Familiarity with networking hardware (routers, switches, load balancers, etc.).

Certifications:

• CompTIA Security+, Cisco Certified Network Associate (CCNA), Certified Information Systems Security Professional (CISSP), Microsoft Certified: Security, Compliance, and Identity Fundamentals, or other relevant certifications.
• Experience with disaster recovery and business continuity planning.
• Proficient in using remote desktop tools (e.g., TeamViewer, AnyDesk, or similar software).

Job Types: Full-time, Permanent

Pay: ₹85,000.00 - ₹125,000.00 per month

Benefits:

• Commuter assistance
• Health insurance
• Leave encashment
• Provident Fund

Schedule:

• Fixed shift
• Monday to Friday
• US shift

Application Question(s):

• What is your current salary?
• What is your expected Salary?
• What is your notice period?
• Will you be comfortable to work in the shift 4 PM to 1 AM IST?
• Will you be comfortable to work onsite?

Location:

• Ahmedabad, Gujarat (Required)

Work Location: In person