IT Manager

Overview

Skills Required:

• Proficient in Windows, macOS, Knowledge of Microsoft Office, Google Workspace, or other productivity suites. IT support, helpdesk, or technical support.

Responsibilities:

• Technical Support: Provide level 2 support for hardware, software, Data Protection, Firewall, CCTV and network issues via phone, email, and in-person.
• Troubleshooting: Identify, diagnose, and resolve technical problems using logical and methodical approaches.
• Incident Management: Manage and resolve incidents, ensuring minimal downtime and impact on business operations.
• Request Fulfillment: Fulfill service requests, such as software installations, hardware configurations, and access management.
• Knowledge Management: Document and maintain technical knowledge base, including troubleshooting guides and FAQs.
• Collaboration: Work with IT teams, vendors, and stakeholders to resolve complex technical issues.
• Compliance: Ensure adherence to IT policies, procedures, and security standards.
• Reporting: Provide regular reports on IT support metrics, including incident resolution rates and customer satisfaction.

Job Type: Full-time

Pay: ?20,000.00 - ?50,000.00 per month

Schedule:

• Day shift

Ability to commute/relocate:

• Bodakdev, Ahmedabad, Gujarat: Reliably commute or planning to relocate before starting work (Preferred)

Education:

• Bachelor's (Preferred)

Experience:

• relevant: 2 years (Preferred)

Location:

• Bodakdev, Ahmedabad, Gujarat (Preferred)

Work Location: In person