IT Helpdesk Technician II

Long Description

Essential Duties and Responsibilities

• Provide Advanced Technical Support: Assist users globally with complex technical issues related to hardware, software, and network connectivity.
• Troubleshoot and resolve software, hardware, and networking issues efficiently and escalate to higher-level support when necessary.
• Perform root cause analysis and ensure issues are resolved quickly and accurately.
• Configure, test, and install software applications and hardware to company standards.
• Manage IT assets, including workstation setups for new hires and inventory tracking.
• Resolve user logon and access issues, ensuring security and smooth operation.
• Support remote workers with VPN and remote desktop solutions.
• Support and troubleshoot peripheral devices, including scanners, copiers, and printers.
• Provide Training: Offer guidance and training to end-users on best practices and effective use of technology.
• Maintain accurate records in IT systems and ensure documentation is up to date.
• Travel to job sites as needed and take on additional responsibilities as required to support IT operations.
  
  

Other duties assigned as needed

Skills And Abilities

• Strong verbal and written communication skills.
• Ability to multitask and prioritize effectively in a fast-paced environment.
• Self-motivated with excellent problem-solving skills.
• Exceptional attention to detail and time management skills.
• Proficiency in Windows and macOS environments with Microsoft 365 administration experience.
• Experience supporting Apple products and specialized hardware.
• Knowledge of enterprise-level hardware troubleshooting and maintenance (Dell, Apple).
• Familiarity with enterprise applications (e.g., Office 365, Adobe, AutoCAD).
• Experience with ITSM platforms (e.g., ServiceNow, Jira), ticketing systems (e.g., Web Helpdesk),
  
  

and cloud services (e.g., Azure, AWS) are a plus.

• Basic experience with CRM and ERP platform administration.
  
  

Education And/or Experience

• High School Diploma or Equivalent (Associate’s or bachelor’s degree in IT, Computer Science, or
  
  

a related field preferred).

• A minimum of 2 years of hands-on IT support experience in a corporate environment.
• Strong intermediate-level PC and networking skills (Apple device experience is a plus).
• Relevant certifications (Microsoft, CompTIA A+, Network+) preferred.
  
  

More About Us

AVI-SPL is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or membership in any other group protected by federal, state, or local law. AVI-SPL is an AA/Disabled/Veteran Protected Employer VEVRAA Federal Contractor.

AVI-SPL reserves the right to alter work hours and work location as necessary. Work hours may vary based on client requirements and may include travel to various locations in support of the account.